The Role
Supervise salaried supply chain staff and manage operational activities including order entry, load planning/monitoring, shipment tracking, carrier rate negotiations, customer escalations, KPI attainment, process improvements, and staffing coverage. Support customer implementations and continuous improvement projects.
Summary Generated by Built In
Supply Chain Supervisor
Location: Beachwood, OH
Shift: Monday -Friday 9am - 6pm (09:00-18:00, onsite 4 days a week)
POSITION SUMMARY:
The Supply Chain Supervisor is responsible for all operational activity including order entry, load planning, and load monitoring. The Supply chain Supervisor will supervise salary associates, and is responsible for performance management. Actively involved in the hiring process as well as customer interactions.
Major Responsibilities:
• Lead team of salaried employees (includes: performance review, corrective action, and goal setting)
• Provide detailed instruction to various personnel via email and phone
• Act as first level escalation for customer inquires
• Assist in new customer implementations
• Prioritize time sensitive situations
• Work with team in scheduling deliveries to receivers and providing excellent customer service
• Ensuring customer’s KPI’s are hit on a daily and weekly basis
• Track shipments to ensure on time delivery is met
• Handle rate negotiations with carriers on a spot rate basis
• Analyze process data and work on continuous improvements
• Identifying cost savings opportunities for the customer
• Ensuring all business needs are covered including when there are vacations, illness, etc.
• Other projects as assigned by the manager
QUALIFICATIONS:
• 2 - 5 years of experience in the logistics / supply chain industry
• High School Diploma or equivalent required
• Bachelor’s degree strongly preferred
• Previous experience in a supervisory role
• JDA Transportation Management System experience preferred
• Must have strong attention to detail and effective communications skills
• Strong customer focus
• Must be skilled in Problem Solving / Process Improvement.
• Ability to manage multiple tasks and prioritize time sensitive situations
• Advanced desktop computer skills including Microsoft Excel and Outlook required
• Must be able to learn and regularly operate various computer systems across different platforms
• Ability to lead and develop team of salaried associates
• Ability to develop and maintain professional working relationships with customers as well as Penske personnel
• Team player with flexibility in working different shifts
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Skills Required
- 2 - 5 years of experience in the logistics / supply chain industry
- High School Diploma or equivalent
- Bachelor's degree
- Previous experience in a supervisory role
- JDA Transportation Management System experience
- Strong attention to detail and effective communication skills
- Strong customer focus
- Problem solving and process improvement skills
- Ability to manage multiple tasks and prioritize time-sensitive situations
- Advanced desktop computer skills including Microsoft Excel and Outlook
- Ability to learn and regularly operate various computer systems across different platforms
- Ability to lead and develop a team of salaried associates
- Willingness to travel as necessary and work required schedule/on-site
- Regular, predictable, full attendance
- Submit to background investigation (employment, education, criminal) and drug screening
- Ability to occasionally lift and/or move up to 25 lbs (12 kg)
Penske Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penske Logistics and has not been reviewed or approved by Penske Logistics.
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Retirement Support — Retirement options include a 401(k) and, in some driver roles, a 100% company‑funded pension that provides strong long‑term value. These retirement features are described as rare and valuable within certain assignments.
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Leave & Time Off Breadth — Paid vacation, holidays, and sick leave are part of the standard package, with some roles offering PTO starting on day one. Time‑off provisions are consistently presented alongside core benefits.
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Healthcare Strength — Medical, dental, vision, and hearing coverage are complemented by telemedicine, mental‑health support, and disability options. FSAs/HSAs and wellness resources contribute to broad healthcare coverage.
Penske Logistics Insights
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The Company
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
