At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionCZ verze:
Hledáme Customer Service Representative
Do našeho logistického týmu hledáme nového kolegu/kolegyni na pozici Customer Service Representative, který/á nám pomůže s administrativou a podporou při zpracování objednávek a komunikaci s klienty.
Co bude Vaší náplní práce?
- Zpracování objednávek našich klientů v systému SAP
- Vytváření prodejních objednávek, faktur a dobropisů (Credit Notes)
- Řešení operativních požadavků a dotazů od klientů
- Komunikace s kolegy z logistiky, financí, salesu a kvality (reklamační proces)
- Předávání informací klientům a spolupráce na hladkém průběhu objednávek
- Postupné zapojení do dalších oblastí logistiky
Koho hledáme?
- Máte rád/a administrativu, jste pečlivý/á, zodpovědný/á a umíte si zorganizovat práci
- Máte příjemné a profesionální vystupování při komunikaci se zákazníky
- Ovládáte angličtinu na komunikativní úrovni (psanou i mluvenou), čeština/slovenština na úrovni rodilého mluvčího
- Zkušenost se SAP (objednávkový systém) je velkou výhodou
- Zvládáte práci s e-mailem a platformami Google
- Vzdělání v oblasti Business Administration, Logistiky nebo Ekonomie výhodou
- Máte zkušenosti v zákaznické podpoře, sales support nebo jiné customer-focused roli
- Jste samostatný/á, proaktivní a dokážete zvládat více priorit současně
Co nabízíme?
- Práci v menším přátelském týmu, kde se všichni podporují a pomáhají si
- Možnost pracovat částečně z domova (home office)
- Zaučení do procesů a další rozvoj v oblasti logistiky
- Stabilní pracovní prostředí s možností dlouhodobé spolupráce
EN verze:
We are looking for Customer Service Representative
We are seeking a new colleague to join our logistics team as a Customer Service Representative, to provide administrative and operational support for order processing and customer communication.
Your responsibilities will include:
- Processing customer orders in SAP system
- Creating sales orders, invoices and credit notes
- Communication with customers to resolve operational requests or questions
- Cooperation with colleagues from logistics, finance, sales and quality (complaint handling)
- Providing timely information to clients and ensuring smooth order flow
- Gradually learning and supporting other logistics-related tasks
Who we are looking for:
- You enjoy administrative tasks, are detail-oriented, responsible and well-organized
- You have professional and customer-friendly communication skills
- Fluent in local language (Czech/Slovak native level) and good command of English (spoken and written)
- Experience with SAP (order management) is a strong advantage
- Comfortable using email and Google platforms
- University degree in Business Administration, Logistics, Economics or related field is an advantage
- Proven experience in a customer-focused role (sales support, application support, customer service, training)
- Self-starter, proactive, with ability to handle conflicting priorities independently
- Motivated to develop long-term relationships with clients
What we offer:
- Work in a smaller, friendly team where colleagues support each other
- Possibility to work partly from home (home office)
- Full training and opportunities to grow within logistics
- Stable role with long-term career prospects
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Skills Required
- Fluent Czech or Slovak at native-speaker level
- Good spoken and written English
- Experience in customer service, sales support, application support, training, or another customer-focused role
- Strong organization, attention to detail, responsibility, and ability to manage multiple priorities
- Professional and customer-friendly communication skills
- Ability to work independently and proactively
- Experience with SAP order management
- Comfort using email and Google platforms
- University degree in Business Administration, Logistics, Economics, or a related field
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
