Our Supply Chain Innovation team are now looking for a Supply Chain Project Manager to lead and deliver impactful projects across our end‑to‑end supply chain network. This is a dynamic and high‑visibility role, partnering closely with teams across the business to embed meaningful change and ensure our supply chain continues to deliver the world‑class experience Harrods is known for.
About the Role
In this role, you will be responsible for delivering projects and business change initiatives on time, within budget, and in line with governance standards. You will oversee the full project lifecycle from initiation and discovery through to build, deployment, and hypercare ensuring integrated plans, risk management, and strong cross‑functional alignment.
You will work closely with Procurement, IT, Buying & Merchandising, Retail, and wider Supply Chain teams, reporting to the Solutions & Transformation Manager. You will also manage a Project Coordinator, providing day‑to‑day leadership, coaching, and development to support high‑quality project delivery.
You will:
- Lead and coordinate cross‑functional project teams across the full lifecycle, ensuring resource plans, priorities, and workloads are effectively managed.
- Own all financial aspects of project delivery, including cost estimates, CAPEX and OPEX forecasting, tracking actuals, and maintaining financial accuracy.
- Produce and maintain project documentation such as Business Cases, PIDs, Change Requests, Project Plans, and Closure Reports.
- Deliver business change activities including impact assessments, training plans/materials, and adoption/readiness outputs to ensure benefits are realised.
- Build and maintain clear, proactive communication plans for sponsors, suppliers, and internal stakeholders.
- Support benefits realisation activity alongside the Solutions Manager to ensure projects meet defined outcomes.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. This role is hybrid, 3 days in office per week. Primarily based in Hammersmith with occasional work in Thatcham and Knightsbridge.
About You
You will be an experienced and confident Project Manager who thrives in a fast‑paced environment and is motivated by delivering structured, high‑quality change. You bring a blend of strong governance capability and the adaptability required to manage a varied portfolio of 6–9‑month projects, supporting multiple stakeholders and operational teams.
You will bring:
- Several years of end‑to‑end project delivery experience, ideally in a business‑focused or supply chain environment.
- A recognised project management qualification (e.g., APM, PMP, PRINCE2).
- Proven experience working with cross‑functional teams and engaging senior stakeholders.
- Strong organisational and communication skills, and confidence in presenting to diverse audiences.
- Experience working within structured project governance frameworks.
- A flexible, collaborative mindset and willingness to support wider initiatives as required.
- Ability to balance structure with adaptability, ensuring effective delivery in a dynamic environment.
Experience in IT project delivery is beneficial but not essential; technical depth is not required, but strong partnering with IT stakeholders is.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Supply Chain Planning (Vanessa Chan)
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
