Job Description
The Supply Chain Program Manager acts as the critical bridge between global production sites and the customer. You will synchronize demand and supply, manage capacity utilization, and serve as the primary point of contact for daily customer interactions and escalations. This role focuses on operational oversight and requires a professional capable of providing work leadership across multiple international sites.
Responsibilities
- Customer Relationship & Escalation Management: Interact with customers daily to provide status updates and resolve high-priority escalations.
- Forecast & Supply Continuity: Align customer demand forecasts with site production; monitor On-Time Delivery (OTD) and mitigate shortages.
- Operational Support & Collaboration: Partner closely with internal Operations teams to ensure program alignment across production sites.
- Capacity & Pricing Optimization: Work with Business Project Management (BPM) teams to manage site capacity and pricing strategies.
- Data Analysis & Reporting: Prepare data-driven reports for business reviews and executive decision-making.
- Perform other duties as assigned.
- Education: Bachelor’s Degree (required), preferably in Supply Chain Management or Business Management.
- Experience: 3–5+ years in Operations and Supply Chain within a manufacturing environment. A mechanical background is highly preferred.
- Technical Skills: Required proficiency in Word Processing and Spreadsheet software (Excel) for data modeling and reporting.
- Leadership: While this role has no direct supervisory responsibility (no direct reports), it requires providing direct work leadership and coordination feedback to multiple production sites across the globe.
Benefits
- Competitive salary plus yearend bonus
- Medical, Dental & Vision Insurance
- 401k, FSA & HAS, and Paid personal leave, vacation & holiday
- Full-time, on-site
- Will require to travel to various production facilities to ensure operational alignment and site coordination.
Skills Required
- Bachelor's degree
- 3-5+ years of experience in operations and supply chain within a manufacturing environment
- Proficiency in word processing and spreadsheet software, including Excel, for data modeling and reporting
- Mechanical background
- Supply Chain Management or Business Management degree
What We Do
Foxconn Industrial Internet USA (Fii USA) is a global leading professional design and manufacturing service provider of communication network equipment, cloud service equipment, precision tools, and industrial robots. Our goal is to provide our customers with intelligent manufacturing services for new forms of electronic equipment products centered on the industrial internet platform. Our Vision: Fii USA is creating technology solutions in 5G, IoT, and Industrial AI to aid businesses in transforming to the Industry 4.0 environment. Our Philosophy: Fii USA will leverage its’ 30 years’ experience in contract manufacturing to develop technology solutions that will guide businesses on their Industry 4.0 journey. We are building industrial IoT ecosystems grounded solutions that utilize 5G communication technology, 8K imaging data, Industrial AI, and high-performance computing. Our solutions are easily implemented, modified, and scaled to enable participation in the modern connected landscape.
