Customer Success Operations Associate

POSITION OVERVIEW
Alarm.com is seeking a Customer Success Operations Associate to join its Supply Chain team. Our team is looking for a tactical-and-strategic focused Associate to support day-to-day operational activities that impact the customer experience. The role focuses on order management, return management, data entry and general customer service support. role will focus on supply chain fulfillment activities for our Partner base with the aim of improving Alarm.com’s overall customer experience.

This position is a good fit for someone who is detail-oriented, organized, and comfortable working with systems and spreadsheets. Building strong internal and external relationships will be essential to success in the role. Alongside core operational responsibilities, this position will provide secondary support for data management, reporting, and related tasks, so an interest in working with data is important.

RESPONSIBILITIES:

• Order Management: Ensuring orders are assessed, processed accurately and timely to align between partner needs and inventory availability.
• Support Return Material Authorizations (RMA’s) processes and related tasks.
• Resolve discrepancies (orders, RMAs, invoices); collaborate with necessary departments as needed.
• Communicate with internal teams effectively, including Supply Chain, Technical Support, Sales, Billing, Finance & Product Management.
• Remain informed and collaborative throughout product roadmap transitions (new product launch; old product ending its sale; major feature updates) to ensure cohesive customer experience.
• Assist with data entry, maintenance, accuracy, validation, and reporting as needed.
• Identify and communicate workflow issues or areas for process improvement.
• Help maintain and refine process documentation and standard operating procedures (SOPs).
• Provide secondary support for team members responsible for data management work, with opportunity to take on broader responsibilities over time based on business needs.
• Support ad-hoc team projects and operational tasks.

REQUIREMENTS

• 1–3 years of experience in order management, customer support, operations, or a similar administrative role
• Critical attention to detail and accuracy with a strong commitment to meeting deadlines.
• “Attack work” mentality! Self-starter who can operate independently and troubleshoot.
• Comfortable working with systems, spreadsheets, and recurring process-driven tasks
• Excellent verbal and written communication skills. Can represent Supply Chain in a positive light, both virtually and in person, amongst various stakeholders.

“Fill the Coffee Pot” mentality! Bring a positive attitude to the workplace, remain flexible, and demonstrate a willingness to help your teammates out when in need.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].