Role Summary
As a Supply Chain Manager in the market, you will be responsible for ensuring smooth reliable and accountable supply chain execution. This includes oversight of outsourced logistics and fulfilment partners (DBS, RMS and 3PL) as well as collaboration with market supply chain contacts. The role focuses on reducing exceptions, enforcing execution standards and maintaining a stable agile and responsive supply chain that supports continuity and customer satisfaction.
Key Responsibilities
Execution Governance and Accountability
Drive operational performance by holding both market and outsourced providers accountable for execution against clearly defined KPIs
Monitor daily and weekly fulfilment performance ensuring process discipline and data accuracy
Coordinate root cause analysis and follow through on corrective actions
Use the weekly Sales and Operations Execution (S&OE) forum as the formal platform for raising exceptions escalations and recovery plans
Ensure all stakeholders operate according to clearly defined and jointly agreed working principles that specify responsibilities timing and process ownership across the entire supply chain
Keep stakeholders informed in a structured and timely manner in the event of receipt delays, logistics disruptions, quality concerns or other events that may affect product availability or customer experience
Maintain ownership clarity and ensure all parties act in line with the agreed execution framework
Support for Market
Act as the main point of contact for escalations and exceptions from market
Facilitate cross functional resolution of order management fulfilment and inventory issues
Engage proactively with Hub supply chain to anticipate risks and track performance
Strengthen trust and transparency through consistent support and follow through
Execution Ownership for Market
Manage the end-to-end fulfilment flow from contract manufacturer to final market delivery or distributor handover
Coordinate with outsourced partners to ensure timely order processing customs clearance warehousing and transport
Track adherence to service targets and intervene early to prevent service disruptions
Escalate unresolved issues through S&OE or other governance forums
Continuous Improvement
Identify and lead improvement initiatives that drive greater speed flexibility and cost efficiency across the supply chain
Support roll out of direct shipment models to end customers or retailers where feasible
Optimise safety stock levels based on risk and opportunity profiles
Support implementation of Vendor Managed Inventory (VMI), consignment stock or other initiatives where appropriate
Propose and trial new fulfilment flows and digital enhancements to improve execution and visibility
Champion process simplification and scalability as part of the operating model evolution
Cross Functional and Partner Collaboration
Align closely with Hub supply chain, procurement, commercial, finance and data analytics teams
Coordinate execution with DBS, RMS and 3PL to ensure smooth handovers and accountability
Lead performance reviews for outsourced providers and in market stakeholders with clear expectations and improvement plans
Promote standardisation and operational discipline across the supply chain
Experience and Skills
5 to 8 years of experience in operational supply chain roles with both in house and outsourced execution exposure
Demonstrated ability to manage third party relationships and internal accountability
Strong coordination and stakeholder engagement skills
Working knowledge of ERP (such as SAP), TMS or OMS platforms and strong command of Excel
Comfortable working in a fast-moving environment with high attention to operational detail
Experience using structured S&OE or equivalent operational routines
Success in the Role Looks Like
Reliable and consistent fulfilment for both strategic and managed market
Clear reduction in operational exceptions and escalations over time
Measurable performance standards upheld by both internal and external factors
Effective use of S&OE as the central forum for operational transparency and resolution
Increased confidence in the stability responsiveness and maturity of the supply chain
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dyson and has not been reviewed or approved by Dyson.
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Healthcare Strength — Medical, dental, and vision offerings are broad, paired with company‑paid life and disability coverage, plus EAP, backup care, and wellness incentives. Employer‑funded healthcare dollars and premium‑discount or Lifestyle Spending Account options further enhance coverage value.
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Retirement Support — A 401(k) with a company match is consistently advertised on U.S. postings. This provides predictable retirement support across roles.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, commuter benefits, and notable product discounts supplement core coverage. Wellness incentives and a Lifestyle Spending Account expand lifestyle support beyond medical plans.
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What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
