Supply Chain Operations Coordinator | Mon to Fri 38 hours | Balcatta Support Centre

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact.

The primary purpose of the Supply Chain Operations Coordinator (SCC) is to provide operational support to the Supply Management team, specifically the FM Procurement function. The SCC responds to operational requirements from one of Sodexo's sites in Support of Day-to-Day operations and supports Sodexo in terms of new Bids and, or Mobilisations, where operational support and coordination are needed. In addition, the SCC will play an active role in tactical problem resolution, e.g., in direct support of a site during an abnormal situation.

Whilst the SCC is primarily oriented towards operational support, the role will also support the procurement team in adjusting to related catalogues and undertake data collection and analysis to feed into the relevant reports. In addition, this role will have the opportunity to support the development of presentations and communication of status updates.

Job Scope

• Primary interface with sites on issues associated with the Supply Chain for the responsible category, e.g., Delivery or Quality Issues, as determined through structured means, e.g., DataStation/ Inbox, or escalated directly to the Supply Management team.
• Provide operational support at the time of a BID, e.g., supporting Procurement teams in obtaining pricing for items, and, or during Mobilisations, e.g., coordinating the preparation and execution of the solution to be delivered on-site, i.e., liaising with Suppliers to confirm delivery of items in preparation for Day 1.
• Support the resolution of tactical problems that undermine the continuity of supply to sites, e.g., payment delays or an emergency condition that requires support, e.g., a site cut-off due to floods.
• Action the requests to create/ modify or delete an SKU.
• Support the onboarding of Suppliers and interface with the Supply Chain Integrity Coordinator.
• Undertake analysis, presentation preparation, and reporting in Support of the Procurement Category.

Responsibilities

Operational support  40 %

• Understand issues or requests through the administration of the central INBOX and / or Data Station and extract and management the collation of the issues that relate to the supporting functional area of Indirects Procurement.
• Act upon the issues or requests that pertain to the functional area, supplying timely, professional and customer focused response. Supply a response that responds specifically to the needs of the requestor that a direct answer that answers the question or, provide an interim response that more investigation is needed to close the matter out. In all cases, requestors to be provided with an outcome that instils confidence the request has been taken seriously and something is being done about it.
• Escalate issues to team and/ or direct manager when clarity and/ or direction is needed to respond accordingly.

Bids and Mobilisation  15 %

• Issuing product recall alerts pertaining to the Indirects categories.

Tactical Problem Support  15 %

• Provide operational support at the time of a BID, e.g., supporting Procurement teams in obtaining pricing for items, and/ or during Mobilisations, e.g., coordinating the preparation and execution of the solution to be delivered on-site, i.e., liaising with Suppliers to confirm delivery of items in preparation for Day

Catalogue Coordination & Supplier Data Management  10 %

• Liaise with key stakeholders within Supply Management, e.g., the Project Leader of the BID/ Mobilisation, and/ or fellow Supply Chain Operations Coordinators/ Procurement Leads and Managers, to ensure requirements are captured and actioned upon in alignment with the relevant site go-live timeliness.
• Support the resolution of tactical problems that undermine the continuity of supply to sites, e.g., payment delays or an emergency condition that requires support. This requirement depends on the circumstance and requires the wider Supply Management team to support from multiple perspectives. This requirement will be infrequent yet, intensive during the occurrence, e.g., a site may be cut off from standard supply due to floods, and non-standard arrangements will have to make to keep the site going. During these times, there is a necessity for agility and flexibility, given the demands.
• Establish new and, or revise existing items within the catalogue (Optimum AX) as procurement teams advise to ensure the systems reflect the contracts. All items must be promptly completed whilst ensuring absolute accuracy due to the negative impacts of having systems with incorrect information, liaising with the offshore team to facilitate these requests where applicable.
• Liaise positively with stakeholders (Procurement teams, Operations) to ensure accuracy in the input and clarification should gaps exist (completeness of information)
• Coordinate the rationalisation and enhancement of existing catalogues by adopting standards that all catalogue inputs adhere to.

Data Analysis, Presentation Preparation and Reporting  10 %

• Validation of suppliers within Optimum (AX) to reflect all necessary processes are adhered to during the process of establishing and maintaining processes (i.e. 100% compliance to the Sodexo Purchasing Policy)
• Seek clarification from the team upon gaps in the data and /or direct manager where all the steps of this process cannot be completed following the required process and procedures
• Creation of vendor accounts for site mobilisations and extension of appropriate catalogues so sites can place orders as and when required.
• Undertake analysis, presentation preparation, and reporting in Support of the Procurement Category and/ or as direct from the Head of Indirects and Fleet Procurement.
• Ensure all deadlines are adhered to, and reports are completed to the standard as required.
• Undertake analysis in alignment with the project or activity to help drive more significant outcomes, e.g., during the review of a procurement category, and present the results that provide a clear understanding of the condition, and/ or the opportunity for improvement

Knowledge & Skills

• Customer-focused with excellent influencing and Negotiation skills teamed with the ability to understand essential stakeholder requirements and build strong relationships.
• System Management: ERP system experience with proven abilities in the creation and maintenance of master Data
• Ability to communicate at all levels with good written, verbal and Reporting skills.
• Ability to resolve issues with a sense of urgency.
• Strong Time Management and organisational skills, including a high level of accuracy and Attention to Detail.
• Very Strong data analysis and reporting capabilities seek to find a better (more efficient and effective) way of working and continually push for greater use of technologies (e.g. Power Bi).
• Can do and outcome focused
• Desire to learn and grow within career and make a difference within the role for future career advancement
• Self-motivated, confident, honest and flexible, professional work ethic.
• Ability to work autonomously and establish priorities.

Experiences

• 2-3yrs experience in Supply Chain, Logistics or Procurement function
• Demonstrated experience providing customer service, working with systems for item accuracy and analysis and reporting skills
• Proven experience in supporting the procurement categories of Service Products or Products
• Experienced in coordinating process activities being completed by offshore/ remote partners.

Diploma in Business, major in Supply Chain Management/ Procurement

Degree in Business, major in Supply Chain Management/ Procurement

Ready to start your next adventure? Submit your resume outlining your experience and availability. If shortlisted, one of our recruiters will contact you for a phone interview to answer your questions and share more about the role.