Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Job Description
About TrekTrek is a global leader in the design and manufacture of bicycles and related products, committed to creating products we love and taking care of our customers. We value innovative ideas from anywhere, positive energy, and turning ideas into reality—fast.
Why This Role ExistsTrek’s cost recovery program protects our customers and our business by recouping costs tied to warranty claims and non‑conforming material (NCM). This role leads the program end‑to‑end—owning supplier claims management, driving recovery performance, and partnering cross‑functionally to reduce the cost of quality.
Key Responsibilities- Own supplier claims management: Review/adjudicate claims, compile supporting evidence, and follow through with suppliers until resolution.
- Publish recovery performance: Build and distribute monthly recovery metrics to internal and external stakeholders; coach teams against the data.
- Grow recovery outcomes: Define and execute a recovery growth plan that increases recovery % and expands coverage across new and existing suppliers.
- Resolve NCM rapidly: Coordinate with Quality to move issues to closure quickly and keep product flowing; ensure documentation supports recovery.
- Drive cost‑down opportunities: Partner with Product Quality Engineers and suppliers to identify systemic improvements and track realized savings.
- Set expectations & measure: Establish clear goals and scorecards; monitor supplier performance and escalate when targets are missed.
- Formalize Warranty Agreements: Create and maintain supplier warranty agreements that enable consistent, friction‑free claim resolution.
- Improve claim accuracy: Work cross‑functionally with Customer Service and Field Quality to prevent errors in claim cost, detail, and routing.
- Education/Experience: Bachelor’s degree (or equivalent experience) plus 5+ years in Supply Chain or related functions and 5+ years of people leadership.
- Systems & analytics: Proficiency with ERP (JDE, SAP, Oracle), Excel, and BI tools (e.g., Power BI); strong data querying and statistical analysis skills.
- Leadership & communication: Proven ability to lead cross‑functional programs, manage multiple complex initiatives, and communicate clearly at all levels.
- Domain familiarity (preferred): Experience with warranty claim processes and supplier chargebacks; bike/components industry knowledge is a plus.
- Supplier cost recovery rate (% of eligible dollars recovered)
- Average days to close claims; aging of unresolved claims
- Claim accuracy
- Warranty cost reduction
- Supplier performance scorecards
Trek Benefits:
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule – 10 company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Trek Bicycle Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trek Bicycle and has not been reviewed or approved by Trek Bicycle.
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Healthcare Strength — Healthcare coverage extends to employees working 20+ hours, with medical, dental, vision, PPO/HDHP options, FSAs, and access to on-site or virtual wellness resources. Feedback suggests these offerings are considered robust, with amenities like an on-site clinic, gym, counseling, and wellness initiatives complementing core coverage.
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Retirement Support — A 401(k) match (reported up to 6%) and an Employee Stock Ownership Program after one year provide meaningful long-term financial support. Profit sharing and stock bonuses are also described as part of the package.
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Parental & Family Support — Full-time retail roles include 12 weeks of fully paid maternity leave alongside paid holidays and vacation time. Feedback suggests these leave policies support work-life balance and family needs.
Trek Bicycle Insights
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What We Do
Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. At Trek, there's only one standard you have to meet - love. Learn more of why Trek is a Great Place to Work: trekbikes.com/careers
