Key Responsibilities
Return & Ticket Operations
Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.
Ensure timely closure of open tickets as per defined SLAs.
Coordinate with customers, field teams and logistics partners for smooth resolution.
Reverse Logistics & Pickup Coordination
Accelerate return pickups by proactively coordinating with logistics partners.
Track pickup status and ensure timely movement of return goods.
Follow up on pending pickups and escalations.
Inventory & Receiving Management
Maintain inventory visibility for all returned assets.
Support a streamlined receiving process by ensuring accurate inwarding of return materials.
Minimize inventory discrepancies through proper reconciliation and verification.
Faulty Returns & Assessment
Ensure timely processing of faulty returns.
Coordinate inspection, assessment, repair, or replacement actions.
Ensure proper and timely assessment of returned goods.
Data & Reporting
Maintain record visibility for all return transactions.
Prepare daily/weekly/monthly return and closure reports.
Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.
Identify process bottlenecks and recommend corrective actions.
Required Skills
2–5 years in operations, reverse logistics, customer support operations, warehouse returns,
or repair/replacement management.
Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.
Strong coordination and follow-up skills
Excellent communication Skill
Experience in ticketing / CRM systems
Inventory reconciliation and record management
Proficiency in Excel / Google Sheets
Analytical mindset with reporting skills
Ability to manage multiple return cases simultaneously
Skills Required
- 2-5 years in operations, reverse logistics, customer support operations, warehouse returns, or repair/replacement management
- Strong coordination and follow-up skills
- Excellent communication skill
- Experience in ticketing / CRM systems
- Inventory reconciliation and record management
- Proficiency in Excel / Google Sheets
- Analytical mindset with reporting skills
- Ability to manage multiple return cases simultaneously
- Experience with asset recovery, rental equipment management, or field service coordination
What We Do
Dozee is India’s 1st AI-based contactless Remote Patient Monitoring (RPM) & Early Warning System (EWS) for continuous patient monitoring with a mission to develop & deploy intelligent technologies, solutions, and networks to provide a continuum of care, early warning systems, and responses to save lives. Supported by the Government of India through BIRAC, Dozee is on a path to steer the trajectory of the public and private healthcare ecosystem. With the aim of providing connected health in every bed, Dozee strives to improve access and put patient care first with its vision of #HarBedDozeeBed. Dozee tracks vital parameters such as the Heart Rate, Respiratory Rate, Blood Pressure, Blood Oxygen Saturation, and Skin Temperature with clinical grade accuracy, and tracks sleep quality while flagging indicators of sleep apnea. By automating patient monitoring through Dozee, nearly 2.5 hours of nursing time is saved every day per patient. It is a truly ‘Made in India’ innovation with global standards in patient safety, data security, privacy, and reliability - trusted by top-of-the-line healthcare providers across the country. Dozee continues to reimagine health and create a future where healthcare is smarter and connected.
