Job Description:
Likewize is searching for a Supply Chain Analyst to join our team at our global Headquarters in Southlake, TX or warehouse facility in Flower Mound, TX.
In this role, you will be responsible for the liaison between Supply Chain, Operations, and warehouse team and the activities related to the shipment of claims to the customers. This role is responsible for ensuring claims are dropped to warehouse, update if necessary, validate RMA (return material authorization) and item master data creation and maintenance. You will be required to work with different teams to resolve claim issues (Fraud and Customer Care departments). As part of the strategics activities with the manufacturers, this position will need to create part numbers and generate Purchase Orders in JDE through the different Likewize entities.
Your day-to-day responsibilities include but are not limited to:
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Order entry (creating repair orders, auction orders)
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Order management/escalation/EDI re-drops (work with multiple teams to update address, cancel fraudulent claims, re-drop claims)
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Data Analysis (reviewing daily claims/orders not dropping, figuring out root cause and sending to appropriate team to solve)
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Returns and return exceptions (review RMA exceptions that come in and confirm RMA’s have been received)
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Maintain and create new part numbers in multiple systems.
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Track KPI (orders dropping to UPS and shipping within the SLA)
If you are who we are looking for, you will have the following education, skills and/or experience.
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BS/BA or equivalent in Supply Chain experience
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MS office suite, Power BI Proficient
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Strong analytical skills
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Attention to detail.
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Strong communication skills
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JD Edwards, HITS, Control Tower a plus
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BI Reports
Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.
Top Skills
What We Do
When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.
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