Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking a Supply Chain Account Specialist for our First Quality Products company located in McElhattan, PA. This position is responsible for consistently meeting customers’ expectations by ensuring that the supply chain meets their demands. Provides insight and analysis of customer activity to support new product launches, promotions, vendor managed inventory, service improvements and OTIF requirements. Works directly with the customer and FQ associates to assure customer purchase orders are processed accurately and product is delivered on time & complete.
Primary responsibilities include:
Establish and maintain effective working relationships with customers to ensure their supply requirements for First Quality Consumer Products are met.
Collaborate with FQ associates including sales, supply planning, demand planning, distribution, transportation, product marketing, commercial finance, PLM, & IT support to anticipate and proactively resolve product flow issues.
Coordinate and participate in meetings with the Customers to prevent or resolve problems.
Work with customer to determine appropriate product/service solutions.
Meet with customers to discuss their requirements and concerns, following through with action on their behalf.
Monitor open order and inventory reports to track progress of open orders through to shipment and receipt at the customer. Work with production planners and demand planners to respond to product shortages so orders ship on time and complete. Immediately notify the customer and sales manager if customer requirements cannot be met.
Use designated VMI tools and processes to maintain inventory at target levels in assigned customer’s DCs. Track VMI performance. Lead periodic VMI performance review meetings with VMI customers.
Pull reports as requested by customers, sales or other FQ associates.
Fully utilize customer web sites to meet service requirements. Understand customer scorecards and FQ service reports.
Identify the causes for poor results and contribute to corrective action plans.
Work with PLM to manage the launch of new items and the transition of existing items for assigned customers.
Collaborate with Customers to develop product transition plans and evaluate potential shortfalls due to product or packaging delays.
Coordinate the depletion of finished goods and materials, maintaining item material status as required.
Monitor promotions and events for assigned customers. Immediately notify demand planning of any variance to forecast volumes or timing.
Process orders for assigned customers. Demonstrate functional knowledge of FQ order process system’s capabilities. Comply with standard order processing procedures. Assure orders have the correct product, lead time, pricing, order multiples and meet order size requirements. Promptly respond to questions from customers or sales managers.
Create and process customer sample orders and return orders.
Receive and process Customer claims for miss-shipments and damaged goods.
Maintain data for assigned accounts in First Quality’s and in customers’ systems. Adjust as transitions occur.
Monitor product runouts of finished goods thru transitions to ensure minimal amount of negative financial impact.
Independently manage relationship and account needs of assigned customer(s) with limited direction from leadership.
Dependent on customer needs, may be required to build a collaborative partnership with multiple contacts across a customer’s supply chain and may be required to participate in major customer meetings and initiatives.
Manage orders as we are in allocation and effectively communicate availability to customer's replenishment buyers.
Additional duties as assigned.
The ideal candidate should possess the following:
Bachelor’s degree in supply chain or related field (preferred)
Prior experience in order fulfillment (preferred)
Strong oral and written communication
Ability to work independently and as part of a team
Strong attention to detail and organization skills
Basic understanding of data analytics
Basic thinking and problem solving skills
Intermediate Microsoft Office skills-especially Excel
Exposure to SAP
What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
Competitive base salary and bonus opportunities
Paid time off (three-week minimum)
Medical, dental and vision starting day one
401(k) with employer match
Paid parental leave
Child and family care assistance (dependent care FSA with employer match up to $2500)
Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
Tuition assistance
Wellness program with savings of up to $4,000 per year on insurance premiums
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
Skills Required
- Strong oral and written communication
- Ability to work independently and as part of a team
- Strong attention to detail and organization skills
- Basic understanding of data analytics
- Basic problem solving skills
- Intermediate Microsoft Office skills, especially Excel
- Bachelor's degree in supply chain or related field
- Prior experience in order fulfillment
- Exposure to SAP
First Quality Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Quality and has not been reviewed or approved by First Quality.
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Fair & Transparent Compensation — Compensation is described as competitive across many hourly, technical, and engineering roles, with pay often characterized as good or fair for the job. Market-aligned base rates are reflected in recent postings and salary entries across multiple functions.
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Strong & Reliable Incentives — Quarterly bonuses, shift differentials, and overtime opportunities are commonly cited and meaningfully boost total earnings. Bonus eligibility appears to be a consistent feature in many roles.
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Parental & Family Support — The package includes paid parental leave, a year of free diapers for new parents, and employer-matched dependent care assistance. These family-focused additions complement core offerings and signal an emphasis on supporting caregivers.
First Quality Insights
What We Do
First Quality was founded over 30 years ago and has grown to become a diversified family of companies with over 4,000 employees. Manufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products, we serve institutional and retail markets throughout the world. Our trusted, household brands include Prevail®, Cuties®, Plenty®, Panda®, and Incognito® Our facilities operate independently to maintain focus on the markets they serve, but benefit from being a part of the First Quality family of companies. We may be spread out across 9 locations and 2 countries, but we are one team! With our focus on innovation, technology, and sustainability, we strive to create the best products that stand out and make a real difference in people’s lives without ever sacrificing quality for affordability. If advanced technology, innovative thinking, and a passion for challenging the status quo excite you, come join our team at First Quality! When you look at one of our job listings what you’ll find is an opportunity: to meet teams who challenge each other to improve, encounter leaders who empower you to experiment, and discover work that inspires you. As a new employee in our FQ family your training begins day one and continues throughout your career as you learn and grow with our organization. Be part of making things better – apply today to join our team at www.firstquality.com/join-us!
