Purpose and role of job:
Responsible for representing First Quality to the customer and the customer to First Quality. Provides insight and analysis of customer activity to support new product launches, promotions, vendor managed inventory and service improvements.
Principal Accountabilities/ Responsibilities:
- Establish and maintain effective working relationships with customers to ensure their supply requirements for First Quality Products are met. Collaborate with FQ associates including sales, production planning, demand planning, distribution, transportation, product marketing, commercial finance & IT support to anticipate and proactively resolve product flow issues.
- Monitor open order and inventory reports to track progress of open orders through to shipment.
- Process orders for assigned customers. Demonstrate functional knowledge of FQ order process system’s capabilities. Comply with standard order processing procedures. Ensure orders have the correct product, lead time, pricing, order multiples and meet order size requirements.
Track VMI performance.
Monitor promotions and events for assigned customers.
Process orders for assigned customers. Demonstrate functional knowledge of FQ order process system’s capabilities. Comply with standard order processing procedures. Assure orders have the correct product, lead time, pricing, order multiples and meet order size requirements.
Maintain data for assigned accounts in First Quality’s and in customers’ systems.
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
First Quality Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Quality and has not been reviewed or approved by First Quality.
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Fair & Transparent Compensation — Compensation is described as competitive across many hourly, technical, and engineering roles, with pay often characterized as good or fair for the job. Market-aligned base rates are reflected in recent postings and salary entries across multiple functions.
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Strong & Reliable Incentives — Quarterly bonuses, shift differentials, and overtime opportunities are commonly cited and meaningfully boost total earnings. Bonus eligibility appears to be a consistent feature in many roles.
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Parental & Family Support — The package includes paid parental leave, a year of free diapers for new parents, and employer-matched dependent care assistance. These family-focused additions complement core offerings and signal an emphasis on supporting caregivers.
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What We Do
First Quality was founded over 30 years ago and has grown to become a diversified family of companies with over 4,000 employees. Manufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products, we serve institutional and retail markets throughout the world. Our trusted, household brands include Prevail®, Cuties®, Plenty®, Panda®, and Incognito® Our facilities operate independently to maintain focus on the markets they serve, but benefit from being a part of the First Quality family of companies. We may be spread out across 9 locations and 2 countries, but we are one team! With our focus on innovation, technology, and sustainability, we strive to create the best products that stand out and make a real difference in people’s lives without ever sacrificing quality for affordability. If advanced technology, innovative thinking, and a passion for challenging the status quo excite you, come join our team at First Quality! When you look at one of our job listings what you’ll find is an opportunity: to meet teams who challenge each other to improve, encounter leaders who empower you to experiment, and discover work that inspires you. As a new employee in our FQ family your training begins day one and continues throughout your career as you learn and grow with our organization. Be part of making things better – apply today to join our team at www.firstquality.com/join-us!
