Annual Compensation: $49,920 - $54,080
Position Type: Full time, Hybrid (3 Days on-site in Colchester, VT)
About VIP
Vermont Information Processing (VIP) is a leading data processing and technology company powering the beverage distribution industry. For decades, VIP has built the systems that suppliers, distributors, and retailers rely on to run their businesses, from order management and route accounting to compliance, pricing, and business intelligence.
We combine deep, hard-won industry expertise with modern technology to solve real problems for a durable, essential industry. Backed by a loyal customer base and a trusted brand, VIP is investing in its next chapter of growth, and in the people who will build it. Join a team where your work directly shapes the tools an entire industry depends on.
About the Role
VIP is seeking a Supplier Support Specialist to join our Support Team. The Supplier Services part of our business is focused on moving data between distributors and suppliers in the beverage industry. This role is focused on supporting beverage suppliers with our sales data collection services and assisting them with our reporting solutions. Supplier Support Specialists work in a team setting to provide support for a designated group of customers.
What You'll Do
- Establish a positive, professional and trustworthy relationship with our customers and help them work towards efficient usage of our software.
- Build strong supplier relationships by providing responsive support, addressing concerns, and connecting customers with appropriate internal resources.
- Help customers better understand the quality and reliability of our data and how it contributes towards their product's success.
- Ensure that any customer concerns are addressed in a timely manner and directed to the appropriate resources.
- Prioritize daily, weekly and monthly responsibilities, both to the company and the customer.
What You'll Bring
- Strong analytical and reasoning skills
- Ability to communicate clearly and effectively
- Excellent organizational skills
- Strong computer skills, including proficiency with Microsoft excel and business software applications.
- At least one year of customer support experience preferred
- Bachelor's or associate degree preferred
- Beverage industry knowledge is a bonus!
Benefits Include:
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match & Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
Legal & Compliance Equal Employment Opportunity.
Vermont Information Processing is an Equal Opportunity Employer. VIP is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on legitimate, job-related factors.
Pay Equity & Transparency.
VIP is committed to fair, equitable, and transparent pay. The salary range listed above reflects the anticipated base pay for this role; actual compensation will depend on job-related factors such as experience, skills, qualifications, and work location, and may be adjusted to comply with applicable state and local pay-transparency laws. VIP does not base compensation decisions on any legally protected characteristics and reviews its pay practices to support pay equity across the organization. Reasonable Accommodation. VIP provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need accommodation to apply for an interview, please contact [email protected].
Work Authorization.
Applicants must be legally authorized to work in the location of the position.
Skills Required
- Strong analytical and reasoning skills
- Ability to communicate clearly and effectively
- Excellent organizational skills
- Strong computer skills, including proficiency with Microsoft Excel and business software applications
- At least one year of customer support experience
- Bachelor's or associate degree
- Beverage industry knowledge
What We Do
VIP is the leading technology supplier for brewers, distributors, wineries, soda bottlers, and other companies in the beverage industry. From helping distributors improve their warehouse, delivery, and sales operations, to empowering suppliers to know where their products are and how they’re selling, VIP has the technology and expertise to help these businesses thrive
