Supplier Relationship Manager

Job Description:

Supplier Relationship Manager

Salary: From £56,000

Location status: Hybrid Working – 2 days a week in office

Location: Bupa Place, Manchester

Role Type: Fixed Term Contact - 12 months

Hours: 37.5 hours per week

We make health happen

At Bupa, we're helping people live longer, healthier, happier lives. To deliver great healthcare experiences, we rely on strong partnerships with suppliers who help us support our customers and colleagues every day.

As a Supplier Relationship Manager, you'll play a key role in developing and managing relationships with some of Bupa's most important suppliers. You'll help ensure our suppliers deliver high-quality services, identify opportunities for improvement and innovation, and support Bupa in achieving the best value from its supplier partnerships.

This is an exciting role for someone who enjoys building relationships, solving problems and influencing positive change. You'll work with colleagues and suppliers to improve service performance, manage risk and identify opportunities that benefit both Bupa and our customers.

Key Responsibilities

• Build and maintain strong relationships with key strategic suppliers
• Manage supplier performance against agreed service levels and contractual commitments
• Lead regular supplier governance and performance review meetings
• Develop and manage improvement plans where service performance falls below expectations
• Work collaboratively with suppliers to identify innovation, efficiency and value-adding opportunities
• Support the resolution of operational and service issues, ensuring root causes are understood and addressed
• Manage supplier risk and help ensure appropriate controls and mitigations are in place
• Monitor supplier compliance requirements and support adherence to relevant regulatory standards
• Identify opportunities to improve services, reduce risk and enhance value for the business
• Support the successful delivery of supplier-led improvement initiatives and business change activities
• Produce supplier performance reports, dashboards and management information for stakeholders
• Engage and influence internal stakeholders to ensure supplier relationship activities align with business priorities

What We're Looking For

• Experience in supplier relationship management, vendor management, procurement or commercial management
• Proven experience building and managing successful supplier relationships
• Strong commercial awareness and the ability to deliver measurable business value
• Experience managing service performance, service reviews and continuous improvement initiatives
• Knowledge of contract management principles and supplier governance processes
• Strong communication, negotiation and influencing skills
• Ability to build trusted relationships with stakeholders at all levels
• Experience analysing and presenting business, financial or performance data
• Strong organisational skills with the ability to manage multiple priorities effectively
• A proactive mindset with excellent problem-solving skills
• Ability to work collaboratively across teams and functions

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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