If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who’s just interested in another “job” where time is traded for pay.
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The Supplier Quality Engineer is responsible for developing and leading supplier quality methods for Famous Supply. This role focuses on improving supplier quality through supplier audits, corrective actions, inspection processes, performance measurement and management, and product investigations related to customer feedback. This role will also manage the warranty claims process for assigned products.
Essential Responsibilities
Lead quality processes including:
-Drive the product incident, warranty and claims processes. Collaborate with sourcing, sales, customer, and insurance providers as needed to provide effective and timely resolutions.
· Lead product investigation processes – this includes working with outside laboratories as well as developing and conducting internal product tests and investigations.
· Audit suppliers either on-site (may include international) or via desk-audits or work with peers in international locations to assess supplier audit results conducted by others.
· Work with sourcing team on new product development and resourcing initiatives.
· Work with peers in remote locations to develop supplier audits and audit programs that will be conducted by others.
· Manage and support corrective and improvement actions (8D/4D) with suppliers.
· Develop pre and post shipment inspection programs for suppliers.
· Conduct and/or coordinate internal inspection and containment activities.
Preferred Experience & Skills:
· 2+ years’ experience in quality and/or supplier development.
· Strong technical quality and manufacturing background including a Bachelor’s degree (B.S.) in a technical/engineering field or equivalent experience.
· Experience with multiple types of manufacturing and inspection methods.
· Experience with different manufacturing and compliance requirements.
· Experience conducting and managing quality audits.
· Experience managing activities with international suppliers.
· Strong computer skills including WMS and/or ERP systems, MS Word, Excel, Outlook, etc
Top Skills
What We Do
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products.
Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University.
Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base.
Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
