Supplier Growth Operations Associate
In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The legacy ordering process is long, complicated, and yields an 83% error rate, resulting in patients ending up in the hospital or worse.
The world is transitioning to Digital Ordering across the healthcare industry. At Parachute Health, we’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.
Since launching, we’ve helped millions of patients. Founded in New York City, we’ve grown across 50 states and partnered with 50,000 clinical facilities and over 2,000 supplier locations across 20,000+ products on the Parachute Platform.
As a Supplier Growth Operations Associate, you will play a critical role in innovating the healthcare industry by driving customers on both the supply and demand sides of the Parachute Platform through the digital ordering implementation process. You will partner with our Implementation, Customer Success, and Product teams to ensure supplier teams meet their individual goals, and continuously align those goals with our company strategy.
Specifically, you will work hand-in-hand with sales reps and their accounts from our key supplier partners, empowering them to set up digital workflows across their operations and extract maximum value from our suite of tools. This is a very high-impact role: you will significantly catalyze Parachute’s growth by building strong relationships with our customers and helping them realize the benefits of digital ordering. In addition, understanding the voice of these customers will provide critical insight for our ongoing product strategy, prioritization, and vision. Join us on our mission to destroy the fax!
What You’ll Do
- Develop trust and close working relationships with your own network of customers
- Partner with our Implementation and Customer Success teams to onboard, activate, and support supplier users rolling out Parachute across their customer base
- Become an expert in Parachute’s ePrescribing platform. Offer specialized technical guidance on leveraging the Parachute Health platform to effectively address challenges and seize opportunities in resolving provider pain points through tailored Parachute-driven solutions.
- Develop strategies for targeting different types of accounts to convert
- Coach supplier users through best practices, and strategies for gaining adoption in their markets
- Serve as mission control for users connecting into our broader support infrastructure
- Synthesize user feedback from all sides of the ordering network to improve our product
- Continuously iterate on your playbook for efficiently driving revenue through this channel
- Identify new revenue opportunities and effectively route them through the organization
About You
- 1+ successful years in outside sales or account management experience (healthcare or SaaS a plus!)
- Genuinely empathetic with excellent communication skills
- Trustworthy and reliable; demonstrated ability to teach, support, and empower others
- Experienced in a sales/operations environment with a relentless solutions mindset
- Experienced with SaaS products (healthcare a huge plus!) and a fast learner
- Highly motivated with a strong sense of ownership and desire to make an impact
- Strong business acumen with ability to translate strategy to prioritized tactics
- Positive attitude and a drive to win
- Ability to effectively prioritize tasks and manage time within a fast-paced environment
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Remote-First Company
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
Base Salary:
Base: $58.5K - $75K base + Commission
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