Supervisor, Tech & Support I/II

CompanyFederal Reserve Bank of Minneapolis

The Federal Reserve Bank of Minneapolis is seeking applications for a Supervisor, Technology and Support for our Technology Division in Minneapolis.
You will oversee collaboration with business systems analysts, development teams and stakeholders to help us adapt to evolving technologies and business needs. Your team will handle incidents, manage releases, enhance performance and cost-efficiency, and maintain security and compliance.
Applicants must be a U.S. citizen or lawful permanent resident alien with at least three (3) years of legal residency.
The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are expected to be in the office one (1) day per week for meetings and team collaboration.
We're looking for a leader who will bring a good blend of people leadership and technical experience managing applications in AWS.

Application submission deadline: 11/13/2024.

Responsibilities:

• Provide leadership and coordination of staff, which includes supervision over varied and/or complex to highly complex work or indirect supervision over routine and highly repetitive work.

• Lead work of high complexity and/or priority.

• Provide direction, feedback, and assesses performance for professional staff and/or other members of management with minimal direction from a more senior management member.

• Ensure training and development plans and programs are implemented to address individual, and team needs.

• Make recommendations to more senior department management pertaining to employee recognition, hiring, salary, and disciplinary actions.

• Create and provide a variety of written communication, including customer notices, technical recommendations, and status reports on projects/tasks to management; presents recommendations and statuses as requested.

• Exercise good judgment, promptly identify and address staff/project conflicts, as well as individual/team performance issues and escalate to management when necessary.

• Resolve and/or give guidance on a range of problems from the routine to the highly complex for customers, including Ninth District business lines, FRS business lines, and National IT.

• Provide consultation to customers and assist them with information technology decisions and implementations.

• Assist in conducting feasibility studies on new or improved technologies.

• Assist with monitoring expenses; tracks expenses within Department/Section budget.

• Approve expenditures within delegated authority limits.

• May assist with department reporting and other analytic functions.

• Analyze and evaluate business needs, assess benefits and risks, and recommends technical and/or business solutions.

• Maintain high level knowledge of analytical, technical, and/or business issues related to the industry and provides a high-level of application and/or business expertise.

• Interact with other members of management, including Senior Management, to resolve escalated issues, and provide recommendations related to department functions and implement new or updated department policies and procedures.

• Assist in translating policy decisions from System governing bodies into business and automation plans.

• Ensure department/section processes are efficient and effective, and procedures are up-to-date, relevant, and adhere to compliance standards.

• Serve as a project leader and/or facilitate team efforts on complex System and local projects.

• Communicate and collaborate across System resources and department functions to resolve business and technical issues.

Qualifications

To be considered for Supervisor, Tech & Support II, you must meet one of the following education and years of experience qualifications.

Bachelor`s degree AND five (5) years of progressive professional technical experience in information technology, including managing cloud applications OR Master's degree AND three (3) years of progressive professional technical experience in information technology, including managing cloud applications.

To be considered for Supervisor, Tech & Support I, you must meet one of the following education and years of experience qualifications.

Bachelor`s degree AND three (3) years of progressive professional technical experience in information technology, including managing cloud applications OR Master's degree AND one (1) year of progressive professional technical experience in information technology, including managing cloud applications.

Applicable at both levels:

• Experience to include technical project management, leadership, coaching/mentoring, supervisory or budgeting.

• Excellent analytical and problem-solving skills.

• Proficiency with standard business productivity applications and software.

• Ability and experience leading in ambiguity.

• Ability and experience building, managing and sustaining relationships with various stakeholders and business partners.

• Experience leading and managing a technical team.

• Highly effective oral and written communication and interpersonal skills; and demonstrated organizational, planning, and execution skills.

Additional Information:

This Information Technology position provides access to Treasury security sensitive matters, is risk rated HIGH, and as such requires the incumbent be a U.S. citizen.

Salary Range:

Supervisor, Tech & Support II: $108,000- $134,971- $162,000 Annual.

Supervisor, Tech & Support I: $88,400- $110,557- $132,700 Annual.

Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity. 

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• 401(k) match, and a fully funded pension plan

• Paid time off and holidays

• Free public transportation passes

• Annual educational assistance

• On-site fitness facility

• Professional development programs, training and conferences

• And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryInformation Technology

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

Privacy Notice