Support Services Supervisor
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!
JOB ROLES AND RESPONSIBILITIES:
2. Oversee and become the subject matter expert for all areas of Support services. Understand the details of the machinery, how to troubleshoot and triage issues as well as ensure optimum performance.
3. Create and correct processes which will support operations.
4. Manage all inventory and meet current goals as a team and within each function. Proactively evaluate and assess current goals and performance. Develop and produce daily, weekly, and monthly team productivity statistics to measure compliance and effectiveness of team operations; provide weekly feedback to department management on results, trends, corrective action, and/or opportunities for improvement.
5. Develop and implement department policies and procedures. Monitor for compliance as necessary.
6. Develop and maintain collaborative relationships with other departments to research and resolve issues.
7. Manage projects from initiation to completion, as needed, to develop process improvement or data integrity initiatives at the department and organizational level.
8. Manage employee performance, including but not limited to, hiring, training, performance evaluations, and career development.
9. Schedule and/or perform USPS mail delivery service as needed.
10. Select, develop, and evaluate staff to ensure the efficient operation of department.
11. Collaborate, coordinate, and communicate across disciplines and departments.
12. Ensure compliance with HIPAA regulations and requirements.
13. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
14. Demonstrate commitment to the Company's core values.
15. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
* Bachelor's degree or 4 years of related experience.
* Minimum 2 years supervisory experience or minimum 2 years of experience in this or other related department.
* Required licensures, professional certifications, and/or Board certifications as applicable.
* Experience in a high volume, date driven production/quality environment
* Knowledge of complex data systems.
* Communication (written, verbal and listening), leadership, organizational and interpersonal skills.
* Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, Microsoft Word and Excel, etc.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.
#LI-MC1
Skills Required
- Bachelor's degree or 4 years of related experience
- Minimum 2 years supervisory experience or 2 years in related department
- Required licensures, professional certifications, and/or Board certifications as applicable
- Experience in a high-volume, data-driven production/quality environment
- Knowledge of complex data systems
- Strong communication (written, verbal, listening), leadership, organizational and interpersonal skills
- Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, Microsoft Word and Excel
- Ability to ensure compliance with HIPAA regulations and handle PHI (High Risk Role)
- Experience managing inventory, staffing models, and producing team productivity statistics
- Project management experience to drive process improvement and data integrity initiatives
Claritev Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Claritev and has not been reviewed or approved by Claritev.
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Leave & Time Off Breadth — Paid time off, paid holidays, and paid parental leave are part of the offering. Flexible schedules expand practical time‑off and scheduling options.
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Healthcare Strength — Medical (PPO and HDHP), dental, vision, and HSA/FSA options are available alongside an EAP and a Noom weight‑management program. These elements indicate broad healthcare coverage with added wellness support.
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Flexible Benefits — Work‑from‑home opportunities and flexible schedules are commonly advertised. Remote work and schedule flexibility are highlighted as positives that can offset cash‑pay concerns for some employees.
Claritev Insights
What We Do
Claritev is an independent and public healthcare technology, data and insights company making healthcare more transparent, fair and affordable for all. We work across the healthcare value chain to expose imbalanced and inefficient pricing practices. Led by deeply experienced analysts, negotiators and innovators, Claritev provides tech-enabled solutions and services fueled by proprietary data from over 40 years of experience. Today, along with machine learning and AI, we utilize a robust enterprise platform to deliver price transparency, improve payment accuracy, and drive more meaningful analytics and decision-making. Through Claritev, providers are able to make data-enabled decisions to optimize their service offerings, market position and ultimately deliver high-quality care. Payors and third-party administrators can deliver greater flexibility and value to plan sponsors. Employers can drive cost-efficient benefit design and patients can finally afford the care they need. By focusing on customized solutions that that improve transparency, affordability and quality for all key players, we’re igniting a more competitive marketplace — one that lowers overall costs while improving quality. Claritev brings the transparency our nation needs to see its way to a better healthcare system.
