General Summary
Reporting to the General Claims Legal Operations Division Administrator, the Subpoena Unit Supervisor is responsible for the daily management, oversight, and delivery of subpoena and document production in the General Claims Legal Department. The Subpoena Unit Supervisor will ensure the timely and accurate review, analysis, processing, and response to subpoenas and other document production requests directed to the Company by supervising three subpoena clerks, analyzing document requests, and applying and improving processes. The Subpoena Unit Supervisor is responsible for maintaining compliance with legal and regulatory requirements, safeguarding highly confidential information, and fostering collaboration across business units to ensure efficient document retrieval and production.
This is a hybrid position with three days a week required in the office and up to two days a week working remotely. This is a Monday through Friday, day shift opportunity based in our West Trenton, New Jersey corporate office.
Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.
- Provide direct supervision and daily workflow management for subpoena staff, ensuring appropriate workload distribution and timely completion of assignments.
- Establish and maintain quality control standards, performance metrics and compliance with subpoena response procedures and document production standards.
- Serve as the primary escalation point for complex subpoena, discovery, and litigation-related issues.
- Coordinate closely with General Claims Legal attorneys regarding legal and regulatory requirements.
- Develop employee skills related to document review, litigation, and subpoena compliance through coaching and training.
- Develop, recommend, and implement departmental objectives, workflow enhancements, and operational process improvements.
- Analyze and report on workload, productivity, operational performance, and trends to Legal Operations Division Administrator and General Claims Legal leadership to support operational decision making and resource planning.
- Special projects, audits, and other departmental initiatives as needed.
Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.
- Paralegal Certificate required.
- Demonstrated ability to effectively lead, coach, develop staff.
- Strong analytical and critical thinking skills with the ability to identify issues and implement effective solutions compliant with applicable Rules of Court and law.
- Excellent written and verbal communication skills with strong attention to detail and customer service orientation.
- Strong organizational skills with the ability to manage competing priorities, multiple deadlines, and a high-volume workload.
- Demonstrated experience managing workflow, quality assurance processes, and performance metrics.
- Ability to interpret and apply legal, regulatory, and company policies related to subpoena responses and document production requests.
- Ability to work independently and collaboratively across multiple departments.
- Associate’s degree.
Preferred Qualifications:
- Knowledge of subpoena response requirements, document retention practices, and legal document production processes.
- Minimum of 2-4 years of supervisory, leadership, or management experience, preferably in a legal, or insurance environment.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $84,610-$98,261Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Skills Required
- Paralegal Certificate
- Ability to lead, coach, and develop staff
- Strong analytical and critical thinking skills
- Ability to identify issues and implement solutions compliant with applicable Rules of Court and law
- Excellent written and verbal communication skills
- Strong attention to detail and customer service orientation
- Strong organizational skills and ability to manage competing priorities, deadlines, and high-volume workloads
- Experience managing workflow, quality assurance processes, and performance metrics
- Ability to interpret and apply legal, regulatory, and company policies related to subpoena responses and document production
- Ability to work independently and collaboratively across departments
- Associate's degree
- Knowledge of subpoena response requirements, document retention practices, and legal document production processes
- 2-4 years of supervisory, leadership, or management experience, preferably in a legal or insurance environment
NJM Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NJM Insurance Group and has not been reviewed or approved by NJM Insurance Group.
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Retirement Support — Retirement benefits include a 401(k) match with additional company contributions, materially boosting total compensation. This component is presented as a core element of the total rewards offering.
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Healthcare Strength — Health coverage offers multiple medical plan options plus dental and vision, complemented by company-paid basic life insurance and disability protection. Wellness resources and assistance programs further support overall health needs.
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Leave & Time Off Breadth — Time off includes a first-year PTO allotment paired with paid/floating holidays and state-based paid sick leave. Paid parental leave references and adoption assistance indicate breadth for various family situations.
NJM Insurance Group Insights
What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers. - 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023) - 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers* - 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies - 2021 American Heart Association Gold Level Workplace Health Achievement - 2020 American Heart Association Silver Level Workplace Health Achievement - 2019 Forbes Best Mid-size Employers in the country *J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
