Supervisor - SOC

Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Responsibilities:

• Manage the guarding team in Hyderabad. Ensuring it is always staffed as per the guarding contract and agreed provision.
• Oversee the remote CCTV and access control monitoring of the WBD offices in APAC. Ensuring the Safety & Security of our people, business and assets at all times.
• Develop protocols and operational procedures for the contracted guard team in Hyderabad. Ensuring that they have the knowledge and skill sets to fulfil their roles and duties.
• Manage the initial response to incidents either physically in India or remotely elsewhere. Ensuring that the correct escalation procedures are established and followed.
• Establish and maintain a good working relationship with the WBD GSOC. Annually review all security guarding and monitoring procedures and update them as required. Manage and maintain a good working relationship with the contracted guard force supplier and be able to rectify issues and challenge when required, to ensure the highest levels of service. Manage on a day to day basis the guarding budget in India. Ensuring that WBD receives the best security service at the best price.
• Develop relationships with P&C, International Facilities and administrative staff globally. Ensuring that a collaborative team environment is established and maintained.
• Assist as needed with the access control and card management system.

Key Requirements:

• Significant practical experience of managing guarding teams and responding to incidents. Be able to work a flexible schedule, follow detailed procedures, and have excellent customer service skills, all without daily direct supervision.
• Effective communication (verbal & written) as well as preparing briefs to management on the status of security issues.
• Ability to manage multiple and simultaneous priorities, complex situations, and client requirements on an ongoing basis.
• General computer proficiency, including Microsoft Office.
• Prepared to work extended hours, sometimes at short notice, to assist in responding to an incident. Be familiar with the WBD Crisis & Business Continuity Procedure.

Preferred Experience

• Experience of card access control systems.
• Ability to speak additional languages.

How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected].