Department: Security
Position Title: Supervisor Security
Reports to Title: Manager Security
Position Summary:
ESSENTIAL JOB FUNCTIONS
Conducts patrols of the common areas, offices, work and storage areas, as well as being observant and reporting any safety or security deficiencies.
Responsible for operating and monitoring all security equipment to include radios, Automated External Defibrillator (AED), Personal Protective Equipment (PPE), master keys and the resort’s key card system.
Responsible for logging all hard keys, visitor badges, parking passes, as well as lost and found property according to the Company policy and procedure.
Provides continuous professionalism and courtesy with every guest and team member interaction.
Conducts preliminary investigations and obtains all information, photographs, statements and evidence for incident reports.
Assigns schedules, shift posts and special assignments for Security Officers.
Reviews incident reports for accuracy and completeness.
Conducts shift briefs and training for Security Officers.
Responsible for maintaining CPR/AED certification.
Responsible for completing all incident and/ or injury reports for submission to Risk Management, HR and Resort Management in a timely fashion.
Identifies and assists management with trespassing problematic guests, visitors or team members.
Maintains confidentiality of all security related matters at all times.
Participates and assists management, as well as first responders in emergency situations.
Conducts inspections of, and responsible for notifying management if any deficiencies are found with the Security Department’s vehicles or equipment.
Escorts team members or vendors through secure areas.
Conducts key and safe assists as assigned.
Acts as a witness to cash drops.
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not include any supervisory responsibilities.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem solving skills.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Competent in public speaking.
Performs well with frequent interruptions and/or distractions.
Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests.
Skills Required
- Maintain CPR/AED certification
- Operate and monitor radios and key card system
- Computer proficiency in Microsoft Word, Excel and Outlook
- Excellent customer service and effective communication skills
- Ability to assign schedules, review reports, and conduct training for officers
- Conduct patrols and complete incident/injury reports with photos/statements/evidence
- Ability to interpret and create spreadsheets
- Strong analytical and problem solving skills; sound judgment
- Ability to maintain confidentiality and work independently with minimal supervision
- Competent in public speaking and time management; manage multiple priorities
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
