Supervisor, Sales Operations

Posted 5 Days Ago
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Taguig City, Metro Manila, National Capital Region, PHL
Hybrid
Senior level
Cloud • Information Technology • Consulting
The Role
Supervises sales operations support staff and develops sales process strategies. Improves lead creation and management, account prioritization, closing strategies, pipeline management, automation, reporting, and incentive compensation programs. Sets team objectives, enforces procedures, resolves escalated issues, and supports sales performance measurement and process improvement.
Summary Generated by Built In

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

  • Responsible for developing sales process strategy.
  • Evaluates and implements improvements to sales programs and processes including; leads creation, leads management, account management and prioritization, closing strategies, pipeline management, etc.
  • Manages sales automation, tools and reporting programs.
  • Maintains sales incentive compensation plans and information of sales activities that support sales performance metrics and sales process improvement.

What you bring to the role:

  • Supervises support level employees.
  • Sets day-to-day operational objectives for the team.
  • Problems faced may be difficult but typically are not complex.
  • Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
  • Receives predetermined work assignments that are subject to moderate level of control and review.
  • Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes.
  • Sets day-to-day operational objectives for the team to ensure task completion.
  • Assignments are largely established in accordance with schedules and deliverables.
  • Contributes to the development of processes and procedures and ensure that employees operate within these guidelines.
  • Can make exceptions to some but not all processes and procedures.
  • Thorough knowledge of department processes.
  • Point person to resolve issues elevated by support personnel.

Qualifications:

  • High School Diploma or equivalent experience required.
  • Four year college degree not required but strongly preferred.
  • Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.

#LI-Hybrid

Skills Required

  • High school diploma or equivalent experience
  • Four-year college degree
  • Minimum 5 years of functional experience
  • Minimum 3 years of specific experience
  • Minimum 1 year of leadership experience

Ingram Micro Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.

  • Strong & Reliable Incentives Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
  • Healthcare Strength Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
  • Retirement Support Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.

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The Company
HQ: Irvine, CA
27,182 Employees
Year Founded: 1979

What We Do

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.

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