Supervisor, Risk Mitigation

The Supervisor, Risk Mitigation is responsible for the performance of a team of Fraud Specialists and Team Leads in the areas of fraud mitigation, claim productivity, quality assurance, and professional growth & development. The Supervisor will also be responsible for client support and special projects assigned by risk mitigation leadership.

The Supervisor position plays an essential role in ensuring the overall profitability of the insurance, benefit, and warranty programs within the Connected Living Organization.

What will be my duties and responsibilities in this job?

Managing the Team

• Oversee team productivity, ensuring individual team members are meeting expected productivity KPIs, and monitoring overall adherence to contractual client SLAs.
• Monitor quality of work to maintain high standards and compliance with regulations.
• Lead fraud identification efforts, implementing strategies to detect and prevent fraudulent claims.
• Facilitate professional development, providing training and mentorship to team members.
• Manage team attendance and ensure adherence to departmental policies.
• Conduct performance management, including regular reviews and addressing performance issues.

Handling Escalations

• Serve as the primary point of contact for complex or high-priority fraud cases.
• Resolve escalated issues, collaborating with other departments as needed.
• Provide guidance and support to team members on challenging cases.

Special Projects

• Lead or participate in special projects aimed at improving fraud detection and prevention processes.
• Develop and implement new tools, technologies, or methodologies to enhance fraud management.
• Collaborate with other departments on cross-functional initiatives.
• Prepare and present reports on team performance and fraud trends to senior management and/or clients.
• Stay updated on industry trends, best practices, and regulatory changes.

What are the requirements needed for this position?

• High School Diploma, GED or higher
• 3+ years of experience leading 5+ team members in a customer service or call center environment
• Ability to attend and pass the required Insurance Adjuster License courses. Courses will be scheduled by management upon job acceptance
• Ability to maintain continuing education requirements necessary to maintain required Licenses.
• Analytical skills including experience with data and statistical analysis
• Advanced proficiency in Microsoft Word, Excel, and other Office applications
• Ability to work in multi-system/functional environment requiring the use of various systems and tools (e.g.: Assurant systems, vendor systems, GRM, risk management reports, specialized websites/portals)
• The Shift for this position will be 40 hours between 8am – 10pm Eastern, Monday – Sunday. This is subject to change based on volume/growth of the business
• Scheduling is based on business needs as determined by leadership and is subject to change

What other skills/experience would be helpful to have?

• Associate’s degree or four years of comparable experience in a corporate or professional environment preferred
• Minimum 2 years of experience working in risk, fraud mitigation, internal audit, or executive escalations preferred
• Excellent verbal and written communication skills, interpersonal and customer service skills
• Demonstrates strong internal and external communication to drive improved performance
• Ability to effectively relay accurate and detailed information to various parties via telephone calls, written communication, in team meetings, and training sessions
• Problem Solving Skills
• Applies problem solving skills on complex issues for researching and resolving exception items that have been initiated via various channels 
• Analyzes problems and makes recommendations that impact the team and business

#LI-remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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