Supervisor, Remote Vehicle Assistance

Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of America’s “smart cities” allows for extensive research and development testing.
Mission Summary:
The Remote Vehicle Assistance Supervisor engages with the RVA Operations team to ensure daily operations remain running smoothly. Reporting to the RVA Manager, the Supervisor oversees and optimizes the performance of Motional’s autonomous vehicles by managing a remote operator team and ensuring the safety, efficiency, and compliance of operational protocols. As a front-line leader, the Supervisor is expected to elevate team productivity and foster growth through the implementation of superior operational management systems, processes, and best practices. Emphasizing research and development, commercialization, revenue generation, and product enhancement, the Supervisor will drive efficiency by introducing new tools and technologies, while aligning cost-efficiency initiatives with Motional’s values and commitment to a driverless future. 

What You’ll Be Doing:

• Develop schedules, assign and monitor work, implement productivity standards, resolve operations problems, and implement new procedures
• Provide technical leadership to the team to include coaching, training and development
• Conduct performance management/reviews, one on ones, and corrective action 
• Ensure RVA driverless Service Level Agreements (SLAs) are met
• Lead group projects, present daily briefings, and communicate operations needs with stakeholders
• Review data from the RVA toolset, drive logs, and other proprietary tools
• Handle operational escalations and questions from the RVA team 
• Escalate issue tickets to engineering and product teams 
• Administer training materials and manage efficient learning cycle reviews 
• Report training gaps, trends, and tool limitations to the appropriate parties 
• Manage direct reports time off and clock punches
• Monitor and report on department performance
• Participate in strategic planning and goal-setting for various projects and working across functions
• Ensure team is up to date/compliant with training
• Shift flexibility/longer hours during heavy testing times
• Other duties as assigned
  

Qualifications:

• Excellent knowledge of Microsoft Office/G-Suite Applications 
• Prior experience in a supervisory/leadership role
• Strong verbal and written skills
• Strong multitasking/time management skills
• Excellent written and spoken communication and interpersonal skills
• Ability to provide critical feedback of a variety of test types
• Desire to work in a fast paced environment
• High school diploma or equivalent required
  

Preferred Qualifications:

• Associate or BS in Engineering/Physics/Science or relevant field
• RVA experience 
• Experience creating, reviewing, and assigning tickets in Jira or similar bug tracking software
• 2-3 years of training/development experience
• Experience in the automotive industry or a fleet 
• Prior supervisory or management experience
  

Physical Demands:

The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel; and to stand, walk, reach, bend, or lift up to 25 pounds. Requires near/far/depth and color vision to safely assist Autonomous Vehicles and computer screens.

Working Environment:

This role requires the ability to work in an office environment and use a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The Supervisor may encounter frequent interruptions throughout the workday. The Supervisor is regularly exposed to mechanical and computer parts. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.

Our journey is always people first.

We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.

Higher purpose, greater impact.

We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.  

Scale up, not starting up.

Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.

Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit  www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.

Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.