AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Supervisor, Prescription Acquisition is responsible for leading the Prescription Acquisition (PAC) team. They will work alongside department management to drive and support department efficiencies. In this role, the expectation is to lead by example and support company and department goals as well as demonstrate their ability to drive results and achieve a consistent standard of work from the PAC team.
Responsibilities
Subject matter expert with current end to end new/existing prescription entry processes
Creating, interpreting, monitoring of salesforce reports and following up (prescriptions received and denied, daily call volume, performance management)
Ability to prepare, monitor and follow up with technician schedules
Identify areas of opportunity for process improvements
Demonstrates superior written and verbal skills to collaborate with internal partners and resolve patient issues
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High school diploma/GED required.
Certified Pharmacy Technician
Experience
At least 1 year of prior team lead experience, preferably in a closed-door pharmacy/remote environment.
Skills & Abilities
Ability to provide feedback, hold teams accountable to standards, and team development
Knowledge of operational pharmacy workflows in support of prescription acquisition
Demonstrate superior written and verbal skills
Salesforce CRM
Five9 phone system
Physical/Mental Demands: Ability to stand, walk, and move throughout the pharmacy for extended periods of time. Frequent use of hands and fingers for handling medications, operating equipment, and using computer systems. Occasional lifting, carrying, or moving items up to 25 pounds. Visual acuity to read prescription labels, reports, and computer screens accurately. May require bending, reaching, and repetitive motions during production activities.
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Travel: Travel may be required for operational needs, special organizational or departmental events or client-facing meetings.
This is a remote position.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
Skills Required
- High school diploma or GED
- Certified Pharmacy Technician
- At least 1 year prior team lead experience (preferably in closed-door pharmacy or remote environment)
- Subject matter knowledge of end-to-end prescription entry processes
- Experience creating, interpreting, and monitoring Salesforce reports
- Experience with Five9 phone system
- Ability to prepare, monitor, and follow up on technician schedules
- Ability to provide feedback, hold teams accountable, and support team development
- Superior written and verbal communication skills
- Ability to stand, walk, move throughout the pharmacy and occasionally lift up to 25 pounds
- Eligible to work in this country
What We Do
A Cleveland-based pharmacy focused on improving medication adherence for patients with chronic conditions and on multiple medications
