Career-defining. Life-changing.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
iRhythm Technologies, Inc. is seeking a Supervisor, Post‑Market Complaints to oversee day‑to‑day execution of complaint handling activities and provide direct leadership to Complaint Investigators. This role is responsible for ensuring timely, high‑quality complaint evaluation and investigation activities in accordance with established procedures, regulatory requirements, and quality system expectations.
The Supervisor provides hands‑on people leadership, workload planning, coaching, and performance oversight for the team, while serving as the first level of quality review and escalation for complex or high‑risk complaints. This role partners closely with Quality leadership and cross‑functional stakeholders to support regulatory compliance, inspection readiness, and continuous process improvement within the Post‑Market Complaints function.
Responsibilities:
- Provide supervision and leadership to international team of Complaint investigators.
- Manage and balance assignment of work to team to meet goals.
- Provide guidance, development and performance feedback and opportunities for growth through regular one-one-one and team meetings.
- Annual Performance reviews with quarterly check-ins
- Review investigated complaints to ensure procedural and regulatory compliance.
- Ensures complaints are closed in a timely manner, ensures all global medical device reports are submitted within regulatory timeframes.
- Participates in process improvements to improve compliance, effectivity, and efficiency.
- Perform other quality and regulatory-related duties as assigned.
Required Qualifications:
- Bachelor’s Degree or Associate Degree in science, technology or medical fields
- 5+ years of experience in Quality Assurance and / or a complaint processing role, experience with Medical Device Reporting.
- Supervisory or Lead experience in a medical device company
- Strong working knowledge of ISO 13485, FDA 21 CFR 820, European Union MDD /MDR
- Strong interpersonal and organizational skills to enable working cross-functionally within the organization,
- Strong problem-solving skills, critical-thinker, and experience at investigating and resolving complex issues.
- Understand basic principles of good technical writing skills and be able to articulate findings and formulate conclusions.
- Identify problems and lead projects to improve processes, procedures and/or practices; recommend and resolve solutions.
- Excellent communication (verbal and written) and interpersonal skills required.
- Demonstrated experience with MS Word, Excel, Adobe Acrobat, and other commonly used software systems.
- Must be able to work under minimum supervision and in a team environment.
This is a full‑time position. iRhythm offers a competitive salary and comprehensive benefits package.
Location:
ManilaAs a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [email protected]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121
Skills Required
- Bachelor's or Associate Degree in science, technology or medical fields
- 5+ years experience in Quality Assurance and/or complaint processing, including Medical Device Reporting
- Supervisory or Lead experience in a medical device company
- Strong working knowledge of ISO 13485, FDA 21 CFR 820, European Union MDD/MDR
- Strong interpersonal and organizational skills for cross-functional collaboration
- Strong problem-solving skills, critical thinking, and experience investigating and resolving complex issues
- Basic principles of good technical writing; ability to articulate findings and formulate conclusions
- Ability to identify problems and lead process improvement projects
- Excellent verbal and written communication and interpersonal skills
- Demonstrated experience with MS Word, Excel, Adobe Acrobat, and other commonly used software systems
- Ability to work with minimum supervision and in a team environment
iRhythm Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about iRhythm Technologies and has not been reviewed or approved by iRhythm Technologies.
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Healthcare Strength — Core coverage includes medical, dental, and vision alongside HSA contributions, life/disability, and mental‑health resources. Health insurance quality is described positively, including references to being top tier.
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Leave & Time Off Breadth — Paid parental leave, PTO, paid holidays, and a company‑paid Wellness Day are part of the package. These provisions indicate a broad time‑off framework that supports family and recovery needs.
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Fair & Transparent Compensation — Pay is considered competitive in several functions, with technical and product roles often receiving higher total compensation that includes salary, bonus, and equity. Compensation sentiment has improved recently in some areas.
iRhythm Technologies Insights
What We Do
iRhythm is a digital healthcare company redefining the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory electrocardiogram, or ECG, monitoring for patients at risk for arrhythmias. We have created a unique platform, ZIO by iRhythm, which we believe allows physicians to diagnose many arrhythmias more quickly and efficiently than traditional technologies, avoiding multiple indeterminate tests, allowing for appropriate medical intervention and potentially avoiding more serious downstream medical events, including stroke.
