At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
The Supervisor, Operations will be responsible for managing daily operations, ensuring exceptional customer service, and maintaining adherence to customer-specific requirements. The Supervisor, Operations will collaborate across departments to drive the achievement of service level agreements by prioritizing and monitoring fulfillment across multiple accounts as well as serve as the primary escalation point for customer issues, ensuring timely and effective resolution. This role will ensure that all work is completed in accordance with the established FA policies, procedures and standards. The Supervisor, Operations will develop, implement and review process improvement initiatives along with specific departmental and individual goals and objectives which will cascade from senior executive leadership goals. This role requires a moderate to high level of operations sophistication, including customer relationship management, data analytics and metrics reporting, presentation preparation and delivery skills and personnel management. Sound decision making, problem solving and executing with urgency and within short-time frames are key components for success in this role.
This is a fully onsite position based in Fishers, Indiana, United States.
Responsibilities:
- 25% - Day-to-day production and fulfillment: Implement and manage team performance targets & goals and ensure the team performs in accordance with the clearly defined business expectations and individual goals
- 25% - Personnel management: manage and drive the team; lead employee engagement efforts
- 25% - Customer Relationship management: Participate in business related meetings; manage customer relationships (both internal and external); prepare regular update reports to leadership as requested
- 25% - Process improvement: Provide all oversight, development, implementation and facilitate department training programs to ensure that team members are properly trained for their specific roles
What You May Need to be Successful:
- High school diploma or equivalent required; Bachelor’s degree highly preferred
- Minimum of 5 years of operations and/or transportation industry experience
- Proven track record of excellent presentation, organizational and leadership skills
- 2-3 years of supervisory and/or personnel management experience strongly preferred.
- Knowledge of vehicle compliance requirements is a plus.
- Advanced proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and tracking customer performance.
Additional Skills and Knowledge:
- Solid understanding of operations production team challenges and workflow management
- Outstanding communication skills (presentation, written, verbal)
- Strong demonstrated competency of quality standards
- Experience with data analysis and key metrics reporting
- Proficient with MS Office Suite, most notably strong Excel and Power Point capabilities
- High attention to detail, strong analytical and change management skills
- Strong decision-making skills, results-driven and reliable
- Ability to build and lead engaged, high performance teams
- Adaptable/flexible; able to manage competing demands and changing priorities in a fast[1]paced environment; able to perform multiple tasks simultaneously, accept and handle regular interruptions and manage/meet tight deadlines
Physical Requirements:
- This role is largely sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks, read, type, lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.
Supervisory Responsibilities:
Role includes the management of a team including hiring/firing, approving time records, performance management, team member development, providing coaching and feedback, training, and resolving complaints/issues. Number of direct and indirect reports could include 5 to 15 team members.
Working Environment
This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, calculators, filing cabinets and fax machines.
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
More About Our Values Code
- Honor Honesty, Consistency, and Responsibility: Do the right thing
- Cultivate an environment of dignity: Show respect for the individual
- Take an Outside-In approach: Put the customer first
- Think out-of-the-box: Innovate and create
- Stay Team-Oriented: Collaborate and appreciate each other
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $52,000-$55,000 annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process
Skills Required
- High school diploma or equivalent required; Bachelor's degree highly preferred
- Minimum of 5 years of operations and/or transportation industry experience
- Proven track record of excellent presentation, organizational and leadership skills
- 2-3 years of supervisory and/or personnel management experience strongly preferred
- Knowledge of vehicle compliance requirements is a plus
- Advanced proficiency in Microsoft Office Suite, particularly Excel
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
First Advantage Insights
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
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