In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Salary Range: $89,000 - $92,700
Shift: Monday - Friday, 7:30 am - 3:30 pm
Location: South San Francisco, CA
Benefits:
Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
Recognition: Celebrate your peers and earn points to redeem for gifts and products
What we’re looking for
Education: High School Diploma Required; Associate's degree or undergraduate degree preferred
Experience: 2+ years of experience in customer services/purchasing/or account management
Collaboration Tool: Microsoft Teams experience
Reliable form of transportation
Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
May be assigned to other accounts required
Knowledge of Information Access and ERP Systems; intermediate Microsoft Office
Previous experience managing associates is preferred
Excellent customer service skills; display a professional can do attitude
Basic purchasing and inventory knowledge
High regard for safety, quality and adherence to protocols, policies and procedures
Must be flexible, adaptable, and multi-task oriented
Ability to self-manage and self-motivate; forward thinking
Proficient in trouble shooting
Forklift Certification a plus
Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
GMP and GLP training a plus
CPR training and OSHA Right to Know preferred
Inside sales experience and cross referencing skills a plus
How you will thrive and create an impact
Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
In this role you will:
Demonstrate passion and focus for leading teams
Ownership of day-to-day team management including engaging direction and providing accountability of team’s daily performance through timely and relevant feedback
Training and developing the team by providing growth opportunities for associates within the VWR framework
Establishes an inspired team culture by creating positive experiences for all associates with the goal of increasing retention and minimizing turnover
Ensures team complies with customer requirements and adheres to VWR site service guidelines
Deliver enthusiastic customer service
Act as a primary point of contact onsite for all VWR service activities delivered by your team
Lead regular team meetings and participate in and contribute to customer discussions
Evaluate ongoing team performance against the scope of work (SOW) and service level agreement (SLA) requirements. Manage customer feedback to implement changes/expansions of service with your team
Achieve operational excellence
Coach and motivate your team to meet/exceed performance goals
Share accountability for site KPI’s in the areas of Service, Cost, and People
Identify, create, and implement value-added solutions to the VWR team to drive efficiencies and operational improvements
Recognize, suggest, and implement additional service opportunities on site to meet Business Development goals
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
Pay Transparency:
The expected pre-tax pay for this position is
$67,500.00 - $108,675.00Actual pay may differ depending on relevant factors such as prior experience and geographic location.
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Know Your Rights poster.
Privacy Policy:
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
Skills Required
- High School Diploma
- Associate's degree or Bachelor's degree
- 2+ years experience in customer service, purchasing, or account management
- Microsoft Teams experience
- Reliable form of transportation
- Ability to conform to customer background checks, health and safety requirements, security checks and medical exams
- Knowledge of Information Access systems and ERP systems
- Intermediate Microsoft Office skills
- Previous experience managing associates
- Excellent customer service skills and professional attitude
- Basic purchasing and inventory knowledge
- High regard for safety, quality and adherence to protocols, policies and procedures
- Flexibility, adaptability, and multi-tasking ability
- Ability to self-manage and self-motivate; forward thinking
- Proficient in troubleshooting
- Forklift certification
- Spill containment, IATA, DOT, IMDG and Hazwoper training
- GMP and GLP training
- CPR training and OSHA Right to Know
- Inside sales experience and cross-referencing skills
Avantor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avantor and has not been reviewed or approved by Avantor.
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Healthcare Strength — Core medical coverage, wellness resources, and an Employee Assistance Program are characterized as solid, with insurance often seen as competitive. Day-one eligibility in some roles and localized wellness programs for associates and families reinforce perceived healthcare value.
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Retirement Support — The 401(k) program provides a company match with immediate vesting and a range of investment options, standing out as a strong savings feature. An employee stock purchase plan and profit-sharing elements further bolster long-term financial benefits.
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Parental & Family Support — Enhanced family-building benefits include paid parental leave, fertility/IVF support, and expanded gender-affirming coverage. These inclusive policies provide meaningful support for caregivers and families.
Avantor Insights
What We Do
Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world. More than 13,500 strong, our associates are passionate about our mission to set science in motion to create a better world. We share enthusiasm for innovation, excellence, and achievement. Whether we are collaborating with our customers to advance science or solve multifaceted problems, we help them reach their goals more efficiently and effectively. Visit our website to learn more about Avantor. From FORTUNE. © 2021 FORTUNE Media IP Limited All rights reserved. Used under license. FORTUNE is a registered trademark of FORTUNE Media IP Limited and is used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with and do not endorse products or services of, Avantor.
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