Supervisor Office Services

Category/Area of Expertise: Office Services
Job Requisition: 532770
Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: Store Development Centers (2761139)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
Responsible for leading Office Services operations for the Chicago Support Office, ensuring a safe, efficient, and productive workplace environment for associates and visitors. Oversees facility operations, mail services, space planning, vendor management, safety programs, and workplace support functions. Manages day-to-day operational activities, financial performance, and service delivery while fostering strong partnerships with internal stakeholders, landlords, and service providers. Supports business continuity and workplace initiatives that enhance the associate experience and operational effectiveness.
Our hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities:

• Serve as the primary point of contact for facility operations and landlord relations, coordinating building maintenance, repairs, inspections, and related services.
• Manage third-party vendors and contractors, including janitorial, maintenance, safety, and workplace service providers, ensuring service levels are met.
• Oversee mailroom operations, shipping and receiving activities, and related service processes.
• Manage office space planning, office moves, furniture coordination, and workplace utilization initiatives.
• Develop, monitor, and manage facility and operational budgets, including invoice review, approval, and payment processing through Coupa.
• Maintain office, pantry, and operational supplies to support daily business operations.
• Administer the associate badge access program in partnership with Asset Protection and building security teams.
• Lead workplace safety initiatives, emergency preparedness efforts, first responder programs, and annual evacuation drills.
• Support business continuity planning and participate in cross-functional workplace initiatives.
• Respond to facility-related emergencies and coordinate appropriate support and escalation activities as needed.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Partner with business leaders, HR, Asset Protection, IT, and other stakeholders to deliver an exceptional workplace experience and support organizational initiatives.
• Perform additional duties as assigned to meet business needs and support organizational objectives

Qualifications:

• High School Diploma or GED required.
• 3-5 years of experience in facilities management, office services, workplace operations, or a related field.
• Experience managing vendors, contractors, and service providers.
• Strong customer service, communication, and relationship management skills.
• Experience managing budgets, invoices, and operational expenses.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint. Experience with iOffice/Eptura and Adobe Acrobat is a plus.
• Ability to prioritize multiple responsibilities and operate effectively in a fast-paced environment.
• Ability to respond appropriately to workplace emergencies and operational issues

Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move throughout office, mailroom, warehouse, and building facilities on a regular basis.
• Ability to stand, walk, bend, reach, push, pull, and carry materials and supplies as needed.
• Ability to occasionally lift and move items weighing up to 50 pounds.
• Ability to inspect facilities, access various work areas, and support workplace projects and office moves.
• Ability to respond to workplace emergencies and assist with emergency preparedness activities when required.
• Ability to operate standard office equipment, including computers, printers, mobile devices, and mailroom equipment.
• Ability to work in both office and facility environments, including occasional exposure to equipment rooms, loading docks, and storage areas.

Salary Range : IL/MA/MD/NY Salary Range: $30.54 - $45.81
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.