The Supervisor of Ops Apps and Analytics oversees the team who provides Operations Application and Analytics support services at Penumbra.
Manages and prioritizes MES support activities to include day-to-day MES issues, analytics issues, and special instruction requests (NCR, DA, ECO).
Identifies problem trends through dashboards and reporting and organizes teams to address them.
Participates in change management and project tasks. Assigns and monitors the work of support personnel, ensuring that support practices are in alignment with business objectives, service level agreements, and the Quality Management System (QMS).
Working with management, the supervisor will define and review the standards for achievement and advancement for OAA Support staff.
Specific Duties and Responsibilities
• Select, manage, train, and develop direct reports.
• Supervise day to day work assignments and provide ongoing feedback through performance reviews and development plans.
• Oversee the development, standardization, and documentation of OAA applications support processes, with an emphasis on support issue response and on-boarding and off-boarding procedures
• Facilitates the MES special instruction support (NCR, DA, ECO) process and adheres to service level agreements (SLAs)
• Maintains the MES ticketing system, ensuring that open tickets are resolved or escalated within any defined SLAs
• Independently triage incoming incidents and requests, including identification of appropriate routing
• Maintain inventory of barcode scanners, label printers, and other MES equipment; recommend purchases based on anticipated needs
• Leads projects to support enhancements and improvements to Penumbra’s operations. This includes transfer of best practice information and solutions among different cross functional groups.
• Identify trends and recommend opportunities for operational, project and administrative improvements.
• Collaborate interdepartmentally to participate in and drive Penumbra’s initiatives.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.
Position Qualifications
• Bachelor’s degree from an accredited college / university with 3+ years of IT or business support experience, 2+ years of supervisory / leadership experience or equivalent combination of education and experience.
• 4+ years of experience in medical devices or other regulated industry.
• Proficiency with Camstar/OPCENTER modeling and/or SAP and Dell Boomi integrations support.
• Solid understanding of SAP PTM and Master data management.
• High level of proficiency in MS Office products including Word, Excel, Outlook, and PowerPoint.
• Ability to prioritize and manage several issues simultaneously while keeping tasks organized and on track.
• Exceptional written and verbal communication skills.
• Strong interpersonal, training, and leadership skills.
• Ability to accomplish tasks with a high degree of accuracy and attention to detail
• Resilient in the face of continual change, able to handle high demands and unfamiliar situations.
Working Conditions
• General office and cleanroom environments.
• Willingness and ability to work on site at least 3 days a week.
• May have business travel from 5% - 15%; travel 1-2 days a month as needed. Overnight travel is not required, but by exception in limited circumstances.
• Potential exposure to blood-borne pathogens.
• Requires some lifting and moving of up to 20 pounds.
• Must be able to move between buildings and floors.
• Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.
• Must be able to read, prepare emails, and produce documents and spreadsheets.
• Must be able to move within the office and access file cabinets or supplies, as needed.
• Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.
Starting Base Salary is $95,020.00 to $153,197.00
Individual compensation will vary over time-based on factors such as performance, skill level, competencies, work location and shift.
Top Skills
What We Do
Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.
Members of the Penumbra team agree that this is where their work has meaning -- we are transforming the treatment of some of the world's most devastating conditions. Penumbra is where everyone's ideas matter, and where learning and growth are constant.
