Supervisor, Mortgage Loan Processing

Job Description
The Mortgage Processing Supervisor oversees the daily operations of the mortgage processing team to ensure timely, accurate, and compliant processing of residential mortgage loans. This role is responsible for supervising mortgage processors, managing workflow, resolving escalated issues, and ensuring adherence to regulatory requirements and company policies. The ideal candidate will bring leadership, mortgage industry knowledge, and a customer-focused mindset to support successful loan closings.
What you'll do:

• Supervise and lead a team of mortgage loan processors, including training, coaching, and performance evaluations.
• Monitor daily processing activities to ensure loan files are completed efficiently and in compliance with internal standards and external regulations.
• Review and resolve escalated loan file issues and ensure timely communication with underwriters, loan officers, and customers.
• Collaborate with other departments including underwriting, closing, and compliance to ensure a smooth and timely loan pipeline.
• Develop and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Ensure adherence to all federal, state, and investor regulations, including TRID, RESPA, and other applicable guidelines.
• Maintain up-to-date knowledge of mortgage products, investor guidelines, and regulatory changes.
• Generate and analyze processing metrics and reports to identify trends and opportunities for improvement.

Qualifications
What you'll bring:

• High school diploma or equivalent required; Bachelor's degree in business, finance, or a related field preferred.
• Minimum 3-5 years of mortgage loan processing experience, with at least 1-2 years in a supervisory or team lead role.
• Strong understanding of mortgage lending guidelines (FHA, VA, FNMA, FHLMC).
• Proficiency in mortgage loan origination systems (LOS) and document management software.
• Excellent organizational, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment with a high degree of accuracy.

What you need to know:

• This is a hybrid role requiring 2-3 days in our Tempe office.
• Standard business hours with occasional overtime and weekends during peak periods.

Additional Information
Achieve well-being with:

• Hybrid and remote work opportunities for certain roles
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, physical and mental health wellness programs
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future.
At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
#LI-KM1
Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.