In addition to supervisory and coaching duties for the LOA Systems team, this position is responsible for project planning and prioritization of projects. The role is responsible for the data integrity, accurate and efficient operation, and functions of the Matrix Leave System(s), while adhering to Matrix Best Practices. In-depth knowledge of FMLA laws and regulations as well as state leave laws.
Project plan and staff for new client implementations and ongoing client leave maintenance.
Assist in communicating issues/escalations to Account Managers and/or Implementation Managers and work towards resolution with them.
Create new client profiles, configuring policies, loading logos, and correspondence for new clients as well as existing clients adding new policies.
Troubleshoot issues reported via work orders.
Work as a liaison with Sedgwick for issues as they arise.
Test system enhancements prior to roll out, communicating enhancement roll outs, develop and provide training materials to the training department to support new functionality and processes.
Required Knowledge, Skills, Abilities and/or Related Experience
Bachelor’s degree or relevant experience required.
At least 5 years’ experience as a LOA Systems Specialist.
PHR designation preferred.
Experience in Superuser functions.
Professional written and verbal communication and interpersonal skills.
Strong communication and presentation skills, plus math skills required.
Ability to gather, analyze and organize data to make educated decisions.
Ability to identify critical issues and exercise independent judgment.
Ability to think in an analytical manner for troubleshooting and program design.
Must have an aptitude for logic and systems programming.
Ability to Travel: Up to 10%
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
#LI-Remote .
Skills Required
- Bachelor's degree or relevant experience
- At least 5 years' experience as a LOA Systems Specialist
- PHR designation
- In-depth knowledge of FMLA laws and state leave laws
- Experience in Superuser functions
- Professional written and verbal communication and interpersonal skills
- Strong communication and presentation skills, plus math skills
- Ability to gather, analyze and organize data to make educated decisions
- Ability to identify critical issues and exercise independent judgment
- Ability to think analytically for troubleshooting and program design
- Aptitude for logic and systems programming
Reliance Matrix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Reliance Matrix and has not been reviewed or approved by Reliance Matrix.
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Leave & Time Off Breadth — PTO and holidays are presented as generous, with examples including new‑hire accruals, a paid volunteer day, and enhanced holiday pay for certain schedules. Some accounts highlight excellent PTO accrual and strong time‑off practices in parts of the organization.
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Retirement Support — A 401(k) with an immediately vested company match is included as a standard offering. This indicates accessible retirement support from the start of employment.
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Parental & Family Support — Paid parental leave and adoption assistance are part of the package alongside broader wellbeing resources. These elements signal family‑oriented support beyond core medical benefits.
Reliance Matrix Insights
What We Do
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world
