Supervisor, Information Services

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers

• Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12-week paid parental leave

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more

We are seeking an experienced healthcare IT leader with knowledge of Imaging and Cardiovascular Information Systems, responsible for the supervision, support, implementation, and optimization of critical clinical applications. Demonstrated expertise in managing multidisciplinary teams, coordinating complex technology initiatives, and partnering with clinical, operational, and vendor stakeholders to enhance patient care and departmental efficiency.  Proven background supporting enterprise imaging and cardiology environments, including Philips PACS, PowerScribe, Merge, and Fuji Synapse platforms. Experienced in system administration, workflow analysis, application integration, upgrades, troubleshooting, regulatory compliance, and strategic planning across radiology, cardiology, and related service lines.

Skilled in leading application analysts and support staff, establishing operational priorities, managing vendor relationships, overseeing system performance, and ensuring the availability and reliability of mission-critical applications. Strong track record of delivering technology solutions that improve clinical workflows, increase provider satisfaction, and support organizational objectives within complex healthcare environments.

PRIMARY FUNCTION:

To coordinate and lead the activities and performance of staff members within a small team focused on implementing and supporting enabling information technology solutions and services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Leads small teams of individuals including managing recruitment, retention, staffing plans, and performance accountability.
• Manages operational readiness of existing systems and services.
• Helps to resolve barriers and conflicts (resource, timing, financial, sequencing) between multiple projects and project teams.  Resolves issues before they become barriers to successful project implementations.
• Develops and maintains effective lines of communication and relationships with IT leaders and staff, and appropriate CCHS leaders and staff to ensure IT department is delivering effective and efficient projects and services.
• Provides and presents organizational communication and education related to the areas of responsibility.   Ensures communications are consistent and coordinated.
• Leads organizational and departmental performance improvement activities
• Identifies and pursues opportunities for continuing professional development to increase understanding of assigned areas, information technology direction, and healthcare direction.
• Manages projects using CCHS-specific project management methodology to deliver technology that drives business/clinical benefit
• Develops and manages budget for specific projects.
• Manages vendor relationships within scope of project-specific work.
• Provides intake mechanism for organizational ideas and leads the champion/sponsor through the initial stages of the project management methodology, to position the project for approval, and coordinate the handoff to the appropriate project manager.
• Performs other duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree or commensurate experience in a discipline related to the assigned area.
• 4+ years of project and/or resource management experience with an emphasis on experience with multi-disciplinary projects, systems and/or teams.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/