Acting as a key on-site leader and primary point of contact, the Supervisor drives team performance, optimizes workflows, and ensures seamless collaboration between laboratory stakeholders, operations teams, and external partners.
1. Team Leadership & People Management
Lead, supervise, and develop a team of associates on-site
Set clear daily and weekly priorities aligned with operational and client needs
Monitor performance, provide regular feedback, and conduct performance reviews
Foster a positive, collaborative, and accountable team culture
Coach team members to enhance skills, engagement, and service mindset
Ensure proper onboarding, training, and continuous development of team members
2. Client Relationship & Service Management
Act as the primary point of contact for internal customers (lab managers, scientists, end users)
Proactively manage client needs and ensure high levels of satisfaction
Lead regular service meetings and operational reviews with stakeholders
Ensure clear communication, alignment of priorities, and expectation management
Act as the interface between the client and internal Avantor support functions (HR, commercial, operations)
3. Operational Management
Oversee daily lab support activities, including:
Order and inventory management
Sample handling and logistics
Gas cylinders, liquid tanks, and liquid nitrogen management
Dry ice, solvents, buffers, and consumables handling
Glassware washing and lab support services
Waste management processes
Ensure timely, accurate, and efficient execution of all operational tasks
Plan and coordinate activities based on customer priorities and operational demand
Map and organize workflows to maximize efficiency and service quality
Maintain a hands-on approach, stepping in to support operations when needed and not hesitating to “roll up sleeves” to ensure service continuity
4. Performance Management & KPIs
Define, monitor, and report on key performance indicators (KPIs), such as:
Service level adherence (SLA compliance)
On-time task completion rate
Inventory accuracy and stock availability
Order processing lead times
Customer satisfaction (VOC, feedback)
Incident and deviation rates
Near misses and misses
Conduct regular performance reviews and track progress against targets
Use data analysis to identify trends, gaps, and improvement opportunities
Implement corrective actions and continuous performance improvements
Do Gemba walks regularly
5. Continuous Improvement & Problem Solving
Identify inefficiencies and drive process optimization initiatives
Analyze operational issues and implement practical, sustainable solutions
Improve workflows, resource allocation, and service delivery models
Promote a culture of innovation and continuous improvement within the team
6. Compliance, HSE & Quality
Ensure adherence to site HSE policies and safe working practices
Maintain a compliant work environment in line with client and regulatory expectations
Support audits and inspections; ensure readiness at all times
Contribute to deviation management and corrective/preventive actions (CAPA) when required
Ensure proper implementation and use of Standard Operating Procedures (SOPs)
Qualifications & Experience
Bachelor’s degree in a scientific field or equivalent experience
Minimum 3 years of experience in team management / people leadership
Experience in a laboratory, pharmaceutical, or regulated environment is strongly preferred
Previous experience in onsite support operations or lab services preferred
Skills & Competencies: Leadership & Behavioral
Strong leadership and team management capabilities
Coaching mindset with ability to develop people
Customer-focused with a strong service orientation
Proactive, structured, and solution-oriented
High level of accountability and ownership
Flexible and adaptable in a dynamic environment
Technical & Functional
Strong problem-solving and analytical skills
Experience with operational performance tracking and reporting
Knowledge of HSE practices in a lab environment
Working knowledge of GxP / compliance frameworks (awareness level)
Proficient in Microsoft Office tools (Excel, Outlook, Teams, etc.)
Languages
Fluent in French and English (written and spoken)
Profile
We are looking for a hands-on operational leader with strong people management skills and a customer-centric mindset. The ideal candidate combines structure, leadership, and adaptability to manage complex on-site lab support operations while driving performance, efficiency, and continuous improvement.
#LI-Onsite
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
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3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
Skills Required
- Bachelor's degree in a scientific field or equivalent experience
- Minimum 3 years of experience in team management / people leadership
- Experience in a laboratory, pharmaceutical, or regulated environment
- Previous experience in onsite support operations or lab services
Avantor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avantor and has not been reviewed or approved by Avantor.
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Healthcare Strength — Core medical coverage, wellness resources, and an Employee Assistance Program are characterized as solid, with insurance often seen as competitive. Day-one eligibility in some roles and localized wellness programs for associates and families reinforce perceived healthcare value.
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Retirement Support — The 401(k) program provides a company match with immediate vesting and a range of investment options, standing out as a strong savings feature. An employee stock purchase plan and profit-sharing elements further bolster long-term financial benefits.
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Parental & Family Support — Enhanced family-building benefits include paid parental leave, fertility/IVF support, and expanded gender-affirming coverage. These inclusive policies provide meaningful support for caregivers and families.
Avantor Insights
What We Do
Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world. More than 13,500 strong, our associates are passionate about our mission to set science in motion to create a better world. We share enthusiasm for innovation, excellence, and achievement. Whether we are collaborating with our customers to advance science or solve multifaceted problems, we help them reach their goals more efficiently and effectively. Visit our website to learn more about Avantor. From FORTUNE. © 2021 FORTUNE Media IP Limited All rights reserved. Used under license. FORTUNE is a registered trademark of FORTUNE Media IP Limited and is used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with and do not endorse products or services of, Avantor.
