- Lead a multi-functional team of Fulfilment representatives to deliver on operational objectives
- Track and analyze team performance data to drive performance improvements and operational excellence
- Collaborate cross-functionally and related departments to drive innovation and service excellence and to improve overall efficiency
- Foster proactive relationships with supported business units
- Promote continuous learning and upskilling of self and team members
- Conduct regular operations reviews and execute agreed action items
- Manage multiple projects and reprioritize as needed
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with leadership to implement critical actions
- Develop and implement support plans to meet service level objectives and manage day-to-day operations
- Ensure team performance meets quality, volume, and timeliness goals
Qualifications:
Bachelor’s degree holder
1-2 years of leadership experience in a BPO setup
Familiar with BPO operations (understands AHT, NPS, SLA, etc.)
Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
Proven success at managing change
Strong organizational, prioritization and delegation skills
Proven problem solving and analytical skills
Detail oriented and project management skills
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Bachelor's degree
- 1-2 years of leadership experience in a BPO environment
- Familiarity with BPO operations and metrics, including AHT, NPS, and SLA
- Excellent written and verbal communication skills
- Ability to collaborate effectively across all organizational levels
- Proven success managing change
- Strong organizational, prioritization, and delegation skills
- Proven problem-solving and analytical skills
- Detail orientation and project management skills
- Ability to quickly learn and apply enterprise AI tools and technologies
- Must have been in the current role for at least one year
- Must not have received disciplinary action within the past 12 months
- Must not have attendance or punctuality issues within the past 12 months
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
