Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
The Global Security Operations Center (GSOC) Program & Project Supervisor supports leadership in advancing a modern, intelligence-led communications hub for crisis response, branch and campus support, and executive protection. This role drives planning, execution, and continuous improvement of initiatives that strengthen enterprise security, situational awareness, and operational efficiency through advanced technologies, intelligence, and streamlined processes. Working with GSOC leadership and cross-functional partners, the supervisor translates strategic priorities into actionable programs that enhance incident response, intelligence integration, and operational technologies while supporting a more proactive, agile, and data-driven security operation.
ResponsibilitiesLead the development and execution of GSOC-related programs and projects supporting global security operations, intelligence, and incident response functions
Manage end-to-end program and project lifecycle, including intake, planning, prioritization, scheduling, resource coordination, and performance tracking
Oversee the standardization and delivery of GSOC program outputs, including reporting, dashboards, intelligence products, and situational awareness deliverables
Integrate threat intelligence, open-source monitoring, and operational data into program planning and execution to enhance decision-making and risk mitigation
Coordinate and support executive travel monitoring and risk programs in alignment with GSOC, Executive Protection, and enterprise stakeholders
Drive continuous improvement of GSOC program management processes, tools, and methodologies to increase efficiency and effectiveness
Identify, assess, and escalate program risks, dependencies, and operational gaps, providing actionable recommendations to leadership
Coordinate cross-functional initiatives with internal teams and external partners/vendors to ensure successful program delivery and alignment
Develop and maintain program dashboards, metrics, and executive-level reporting to track GSOC program performance and maturity
Ensure adherence to governance frameworks, compliance standards, and internal controls across all GSOC programs and projects
Support implementation, integration, and optimization of GSOC tools and platforms, including incident management systems, alerting platforms, and intelligence solutions
Support crisis management and critical incident response efforts through coordination, communication, and program-level oversight
Drive stakeholder engagement to ensure alignment between GSOC program outputs and enterprise business needs
Provide oversight, guidance, and direction to project managers and team members supporting GSOC program delivery, ensuring consistency and accountability
Support training initiatives and capability development to enhance program management maturity and GSOC team effectiveness
- Strong experience supporting or leading complex, cross-functional security operations programs and projects, including incident management, intelligence analysis, threat monitoring, and operational initiatives
Proficiency with security technologies and platforms (e.g., incident management systems, AlertMedia, International SOS (ISOS), LPR, access control, CCTV, intelligence tools)
Experience integrating open-source intelligence (OSINT), travel risk intelligence, and internal data into program execution and decision-making
Advanced ability to develop executive-level reports, dashboards, and program briefings
Proficiency in program and project management tools (e.g., Smartsheet, Microsoft Project, Power BI)
Strong understanding of program governance, risk management, and change management practices
Excellent stakeholder engagement and communication skills, with the ability to influence across functions
Ability to analyze operational data and translate insights into actionable recommendations
Experience supporting crisis response, executive protection, or enterprise security programs preferred
Education
Bachelor’s degree in Security Management, Business Administration, Intelligence Studies, or related field, or equivalent experience
Desired Qualifications
Master’s degree in Business Administration, Security Management, or related field
Professional certifications such as PMP, Agile, Lean, CPP, or related disciplines
Experience in financial services, corporate security, or enterprise risk environments
Experience supporting globally distributed operations or 24/7 security environments
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM (Supports a 24/7 operation)
Location:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526 (Full-time on-site)
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Experience leading complex, cross-functional security operations programs (incident management, intelligence analysis, threat monitoring, operational initiatives)
- Proficiency with security technologies and platforms (incident management systems, AlertMedia, International SOS (ISOS), LPR, access control, CCTV, intelligence tools)
- Experience integrating open-source intelligence (OSINT), travel risk intelligence, and internal data into program execution and decision-making
- Advanced ability to develop executive-level reports, dashboards, and program briefings
- Proficiency in program and project management tools (Smartsheet, Microsoft Project, Power BI)
- Strong understanding of program governance, risk management, and change management practices
- Excellent stakeholder engagement and communication skills, with ability to influence across functions
- Ability to analyze operational data and translate insights into actionable recommendations
- Bachelor's degree in Security Management, Business Administration, Intelligence Studies, or related field, or equivalent experience
- Experience supporting crisis response, executive protection, or enterprise security programs
- Master's degree in Business Administration, Security Management, or related field
- Professional certifications such as PMP, Agile, Lean, CPP, or related disciplines
- Experience in financial services, corporate security, or enterprise risk environments
- Experience supporting globally distributed operations or 24/7 security environments
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
