A Day in the Life:
This role is responsible for the people and processes that support the reporting of claims from field locations and third parties, as well as the processing of these claims for referral to the Liability team or the Central Recovery Unit (CRU), where subrogation opportunities exist. The FNOL/CRU Supervisor must ensure and is accountable for the following: reporting incidents so claims are recorded accurately and in a timely manner; opening cases and determining handling in accordance with agreed procedures; processing claims by documenting damage costs, establishing liability, and initiating claims against the appropriate party when applicable; and obtaining relevant damage documentation and maintaining written communication with customers.
This position is based in Oklahoma City. The starting salary for this position is $55,000.
What You’ll Do:
- Ensure the quality and accuracy of data entry into Case Manager/FileNet.
- Manage the handling of first-party claims to ensure all subrogation opportunities are identified and referred to the CRU within established deadlines.
- Manage the process of identifying third-party claims and referring them to the Liability Office within agreed-upon timeframes.
- Oversee the collections team to ensure targets are met and appropriate support is provided.
- Create a formal communication structure with Hertz locations to provide feedback on the quality and timeliness of FNOL notifications and other critical issues.
- Perform other ad hoc tasks, duties, and projects as required.
- Control workflow and workloads within the team to maximize efficiency and productivity.
- Set targets and priorities for the team and individual employees, and monitor, influence, and report on performance to ensure company and employee objectives are achieved.
- Monitor attendance, vacation time, sick leave, and other personnel matters to ensure compliance with company policies, HR guidelines, and procedures.
- Manage a self-audit program to ensure compliance with procedures, quality standards, and customer service expectations.
- Recommend system and process improvements to enhance the work environment and increase operational efficiency.
Proactively communicate with internal and external customers to build strong professional credibility for the department. Conduct weekly team meetings to ensure the free flow of communication throughout the company.
What We’re Looking For:
- Insurance or collection background, Strong leadership and people management skills, professionalism, strong negotiation skills
- Bachelor Degree in Business and/or equivalent work experience
- Knowledge of insurance relating to Auto Damage (preferred).
- Fair Debt and Collection Act
- State Statutes
- Strong Leadership Skills
- Process Excellence
- Time Management & Organization
- Excellent verbal and written communication skills.
- Able to manage multiple assignments
- Attention to detail
- Proficient in Microsoft Word and Excel.
Prior Supervisory experience preferred
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
#ZIP
About UsThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Skills Required
- Insurance or collections background
- Strong leadership and people management skills
- Professionalism and strong negotiation skills
- Bachelor's degree in Business or equivalent work experience
- Knowledge of insurance relating to auto damage
- Knowledge of the Fair Debt Collection Practices Act
- Knowledge of applicable state statutes
- Process excellence, time management, and organizational skills
- Excellent verbal and written communication skills
- Ability to manage multiple assignments
- Attention to detail
- Proficiency in Microsoft Word and Microsoft Excel
- Prior supervisory experience
What We Do
Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards®, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Firefly vehicle rental brand and Hertz 24/7 car sharing business in international markets and sells vehicles through Hertz Car Sales.
