Supervisor, Engagement

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Supervisor, Patient Engagement Center roles were created in tandem of ExactCare's shift to a unified team with the Centers of Excellence. This individual will lead Pharmacy technicians and specialists in our inbound call center. They will work alongside the Pharmacy Managers to drive and support department efficiencies. In this role, the expectation is to act as a leader. This includes, but is not limited to, living by example and supporting company and department goals. As well, the Supervisor of Patient Engagement will demonstrate their ability to drive results and achieve a consistent standard of work from the pharmacy team.

Responsibilities

• Supervisor the day to day operations of our engagement call center with accountability to key performance indicators such as service and quality

• Evaluating performance and providing feedback

• High attention to detail

• Demonstrate positive work environment and the ability to resolve issues

• Showcases the capacity to effectively multi-task and delegate assignments based on department work load

• Ability to prepare, monitor and follow up with workflows, scheduling and other activities

• Demonstrates superior written and verbal skills to collaborate with internal partners

• Execute continuous improvement initiatives

• Ability to lead teams through a fast paced and evolving environment

• Other leadership duties assigned

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• 1+ years of prior supervisory experience required

• Previous call center experience preferred
   

Skills & Abilities

• Proven track record of leading teams in fast paced environment

• Goal oriented and ability to work independently  

• Exceptional verbal and written communication

• Exceptional attendance record and ability to be flexible

• For internal candidates, no active performance management or corrective action

• Shifts: 1. Sunday 9:00 am - 5:30 pm and Weekdays 9:00 am - 5:30 pm (w/ weekday day off), Saturday 9:00 am - 5:30 pm and Weekdays 9:00 am - 5:30 pm (w/ weekday day off), and Monday - Friday 9:00 am - 5:30 pm.
   

Physicals/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Supervisory:  Yes

This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.