The purpose of the Customer Service function is to serve as the face to the customer providing value added services that grow our businesses. In accordance with Avient's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department. This role is a key leadership position in overseeing task performance of the CSR team.
ResponsibilitiesEssential Duties & Responsibilities
- Oversee daily operations of the customer service department.
- Become an "expert user" in SAP Processes.
- Provide knowledge and support to CSRs.
- Certify CSRs in their performance of SAP processes.
- Participate in monthly review with other CSR supervisors.
- Conduct quarterly and annual reviews to CSRs.
- Participate in interviewing and hiring process for new CSRs.
- Maintain CSR role for specified area and act as backup for other CSRs.
- Schedule and lead training sessions as needed.
Qualifications
- Bachelor’s or Master’s in business administration or related field
- At least 5 years' experience in sale administration or customer services field
- Good command of written English
- Good computer skill
- Emotionally stable and can politely handle stressful conversation.
- Teamwork.
Skills Required
- Bachelor's or Master's in business administration or related field
- At least 5 years' experience in sales administration or customer services field
- Good command of written English
- Good computer skills
- Emotionally stable and can politely handle stressful conversations
- Teamwork
What We Do
Mesa Industries has focused on the consistent production of high-quality colorant.
