The purpose of the Customer Service function is to serve as the face to the customer providing value added services that grow our businesses. In accordance with Avient's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department. This role is a key leadership position in overseeing task performance of the CSR team.
ResponsibilitiesEssential Duties & Responsibilities
- Oversee daily operations of the customer service department.
- Become an "expert user" in SAP Processes.
- Provide knowledge and support to CSRs.
- Certify CSRs in their performance of SAP processes.
- Participate in monthly review with other CSR supervisors.
- Conduct quarterly and annual reviews to CSRs.
- Participate in interviewing and hiring process for new CSRs.
- Maintain CSR role for specified area and act as backup for other CSRs.
- Schedule and lead training sessions as needed.
Qualifications
- Bachelor’s or Master’s in business administration or related field
- At least 5 years' experience in sale administration or customer services field
- Good command of written English
- Good computer skill
- Emotionally stable and can politely handle stressful conversation.
- Teamwork.
Skills Required
- Bachelor's or Master's in business administration or related field
- At least 5 years' experience in sale administration or customer services field
- Good command of written English
- Good computer skill
- Emotionally stable and can politely handle stressful conversation
- Teamwork
Avient Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avient Corporation and has not been reviewed or approved by Avient Corporation.
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Retirement Support — A 401(k) with immediate vesting and a company match is part of the package, and company filings confirm employer-supported retirement plans. This foundation positions retirement benefits as a meaningful element of total rewards.
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Leave & Time Off Breadth — Paid time off includes vacation and dedicated hours for community service, with many roles offering eligibility from Day One. The offering spans vacation, sick time, holidays, and volunteer time, providing breadth beyond basic leave.
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Strong & Reliable Incentives — Performance-based bonuses and formal recognition programs complement base pay, and some manufacturing postings describe guaranteed bi-annual bonuses. Overtime pay availability in hourly roles can materially lift take-home earnings.
Avient Corporation Insights
What We Do
Welcome to a new kind of materials company. This is a time where the world craves a more sustainable planet, unprecedented innovation and economic growth. This is a time where people seek strong relationships, diverse perspectives and an opportunity to accept the most pressing challenges of today. It’s in this spirit, that these two complementary businesses have been joined into one. Avient promises to honor the legacies of its past organizations as it seeks to build a world-class sustainable organization – together – that creates value for all stakeholders. Together, Avient will help customers to build a better world with an expanded portfolio of polymer colorant and additive solutions. In addition, all customers will benefit from: • expanded resources, services, development, and technical support • faster and more comprehensive innovation • a combined base of highly skilled R&D teams • a broader, best-in-class solution portfolio • improved geographic reach • enhanced supply security
