JOB FUNCTIONS
- Supervision of staff
- Training of all Customer Service staff
- Monitors the flow of orders to and from the Customer Service Department
- Handles escalated situations with patients/customers or Referral Sources
- Processing of payroll for the department
- Recruitment, hiring, discipline, and supervision of the department
- Evaluations of the Customer Service Department
- Monitoring the number of incoming phone calls to determine if support is necessary
- Evaluation and recommendation of process improvement for the department
- High School Diploma or General Education Degree (GED) Required
- Associate's Degree Preferred
- 3-5 years of experience in healthcare Preferred
- Previous Supervisory experience Preferred
- read and analyze documents such as prescriptions, chart notes, etc.
- prioritize and plan activities for subordinates and delegate appropriately
- multitasking
- follow up on outstanding projects and tasks
- Moderate computer skills
- Moderate typing skills
Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.
Skills Required
- High School Diploma or General Education Degree (GED)
- Associate's Degree
- 3-5 years of experience in healthcare
- Previous supervisory experience
- Ability to read and analyze prescriptions, chart notes, and similar documents
- Ability to prioritize, plan activities, and delegate appropriately
- Ability to multitask
- Ability to follow up on outstanding projects and tasks
- Moderate computer skills
- Moderate typing skills
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
