Supervisor, Customer Billing and Accounting (Hybrid Schedule)

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Our Customer Billing and Accounting Supervisor is responsible for ensuring Ensures compliance with Company and regulatory policies and procedures, while fostering an engaging environment.   This professional position is responsible for the complete development of Eversource Billing Representatives through coaching and evaluative performance feedback.

Essential Functions

• Implements all approved customer billing policies, procedures and standards in assigned region.
• Schedules and coordinates for assigned regional, such as customer billing and review of daily exception reports.
• Supervises daily billing activities which include processing input documents, monitoring productivity.
• Coordinates and controls billing and accounting activities with affected departments.
• Coordinates and oversees customer billing activities among the region's district business offices and affected departments (field and staff).
• Resolves, as assigned, more complicated or sensitive matters resulting from customer billing problems or complaints.
• Verifies uniform applications of billing policies and procedures.
• Supervises and maintains security for customer billing records, in assigned region, as required by regulations.
• Performs regional on-call duties as assigned, by responding to and resolving customer complaints regarding storms.
• Reviews CS daily reports for billing problems or unusual billing conditions.
• Supervises the preparation of billing reports requested by staff and Regional Administration.
• Provides supervision in the carrying out of policies and procedures.
• Participate in interviewing, writing and delivering reviews and coaching REPS when needed.

Qualifications

Technical Knowledge/Skill: 

• Ability to acquire thorough knowledge of the Billing/Revenue Systems (CSS).
• Thorough knowledge of approved rate schedules for customer billing.
• Understanding of meters and their relationships to billing.
• Excellent written and verbal communication.
• Working knowledge of Data Processing operations as they apply to CSS.
• Ability to work under stress and pressure.
• Knowledge of electric metering principles and related policies and procedures.
• Knowledge of appliance service business practices.

Education:     

• Bachelor’s degree in business administration, related discipline, or the equivalent related work experience.

Experience:    

• Five (5) plus years of customer billing experience in utilities.
• Demonstrated leadership abilities.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor