Supervisor, Compliance

The Supervisor of Compliance is responsible for import and export daily operations, provides advice, direction, and support to internal and external stakeholders. This role is responsible for managing a team and coordinating logistics operations and implementing compliance procedures.

Key Responsibilities:

• Enhance customer relationships by identifying areas for improvement in the overall customer experience

• Own the execution of updating  and analyzing of reports, dashboards, and presentations that provide stakeholders with insights and information on real-time project status and daily operations

• Oversees the daily operations, projects and performance of the team to meet KPIs and OKRsas agreed to with the client SLA

• Summarize and present key insights and actions gleaned from daily operations and implement solutions to reduce costs, improve cycle times, minimize customs duties and enhance the visibility and security of the customer's supply chains 

• Measure initiatives for impact and value and prioritize them accordingly

• Support operational continuity and risk management plans

• Execute and implement assigned individually owned projects

• Audit and ensure the team is in full compliance with all applicable trade regulations, including internal policies and procedures such as Standard Work Instructions (SWI), external government regulations and customer policies / requirements and implement corrective actions as needed

• Analyze workflow and processes to optimize business operations and compliance management activities

• Delegate and monitor the work of personnel, providing support and interpreting instructions and objectives to ensure quality and evaluate their contributions to support annual performance reviews and address employee performance problems 

• Monitor productivity model to understand and record current workload and team capacity 

• Implement the necessary training, knowledge, and processes for team to perform their role

• Continuously develop your individual knowledge of logistics trends, compliance, and general business acumen to benefit the customer and your personal career development 

• Collaborate with other supervisors to stay compliant and improve service delivery

• Bachelor's degree with a specialization in Supply Chain & Logistics , related field or equivalent experience

• 5+ years experience in supply chain and Custom Brokerage in Freight Forwarding or third-party logistics

• 3+ years experience in operations management or project management

• 3+ years experience in owning stakeholder management and facilitation

• 2+ years people management 

• Industry certifications such as IATA/FIATA, Customs Brokerage License is preferred 

• Knowledge of corporate import/export requirements, international trade laws classification, valuation, country of origin/destination determination, country of origin marking, Incoterms, cross-border practices

• Proficiency in using Google Suite tools, including Google Sheets, for data analysis and information sharing

• Strong attention to detail, analytical skills and quality management

• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 

• Risk sensitive, recognizes when problems arise or are likely to arise 

• Ability to develop, evaluate, recommend and present best options

• Must be willing to occasionally work outside normal business hours, including weekends 

• Travel less than 10%

All your information will be kept confidential according to EEO guidelines.