We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Supervisor, Clinical Services – Site of Care (SOC) is responsible for providing day-to-day leadership and strategic oversight to the SOC business unit. This role is focused on optimizing operational performance through talent development, quality improvement, innovation, and cost reduction. The Supervisor plays a key role in guiding the Rep/Tech to ensure high-quality service delivery, regulatory compliance, and seamless coordination across internal departments.
Core responsibilities include managing daily operations, driving performance against established metrics, overseeing training and policy implementation, and supporting the accurate and timely redirection of patients to appropriate sites of care. This position requires strong collaboration with internal stakeholders to ensure that service level expectations for both physicians and patients are consistently met.
The Supervisor is also accountable for ensuring standardization of processes, promoting consistency in workflows, and maintaining compliance with all applicable federal, state, and client-specific requirements. Additionally, this role represents the SOC team in client-facing meetings, supports new client implementations, and serves as a primary escalation point for operational issues.
Required Qualifications
- 2-3 years of experience in a people leadership or supervisory role and/or Subject Matter Expert (SME) or Lead role
- Demonstrated ability to work in fast pace, multi-tasking team environment while meeting deadlines.
- Highly skilled in leading significant change efforts.
- Ability to summarize complex issues and problems into a concise report, focused on key findings and outcomes; Proficiency in developing communication strategies for a wide array of audiences that support strategic objectives; proficiency in the management of time, flexibility, and influencing colleagues to meet demanding timelines.
- Strong coaching and interpersonal skills; Ability to cultivate a strong internal culture designed around collaboration, feedback, motivation and accountability. Strong leadership and collaboration skills that drive results.
Preferred Qualifications
- 2 plus years working with Novologix and SalesForce
- Excellent verbal and written communication skills and ability to form cross functional partnerships to accomplish goals.
- Associates Degree or Bachelors degree preferred
Education
High School Diploma or equivalent GED
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 2-3 years of experience in a people leadership, supervisory, SME, or Lead role
- Ability to work in a fast-paced, multi-tasking team environment while meeting deadlines
- Skilled in leading significant change efforts
- Ability to summarize complex issues into concise reports and develop communication strategies for varied audiences
- Proficiency in time management, flexibility, and influencing colleagues to meet timelines
- Strong coaching, interpersonal, leadership and collaboration skills focused on feedback, motivation and accountability
- High School Diploma or equivalent GED
- 2+ years working with Novologix and SalesForce
- Excellent verbal and written communication skills and ability to form cross-functional partnerships
- Associate's or Bachelor's degree
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
