Supervisor - Client Implementation

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

What will you do?

• Responsible for leading and developing a high-performing implementation team through effective coaching, workload management, and performance oversight
• Guide, train, and mentor all levels of departmental personnel
• Work cooperatively with employees to assess their skill level and develop/train accordingly
• Oversee the distribution of workload amongst the team and information shared on the Intranet
• Drive operational efficiency, accountability, and continuous process improvement, with a strong focus on delivering a positive client onboarding experience and achieving high customer satisfaction
• Serve as a key escalation point for complex client issues, collaborate cross-functionally to resolve challenges and align processes, and represent the Implementation team during client and prospect engagements
• Focus the team on preparation, documentation, communication and follow up and assist in the creation and management of Implementation Department policies and procedures
• Assist the Manager in conducting meetings with personnel to maintain open communication
• Maintain attendance responsibility and manage employee conduct and performance with support of the Manager as well as assist in the completion and presentation of performance evaluations as required
• Assemble data, prepare and deliver periodic and special reports
• Participate in the interviewing process and training of new hires
• Ensuring timely, accurate execution of all project and startup activities

What are we looking for?

• Bachelor’s Degree or an equivalent in Business Administration
• 2-4 years of project management experience
• 2-4 years of automotive experience
• Prior supervisory experience
• Advanced proficiency in Holman systems including GDT, EVOS, Insights, and FleetTrak
• Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint
• Thorough understanding of organizational products, services, and processes, along with a solid foundation in project management
• Proactive, customer-focused leader with strong communication and interpersonal skills
• Highly organized, detail-oriented, and adaptable under pressure
• Ability to think logically and solve problems effectively while maintaining a continuous improvement mindset
• Able to independently manage team workload and project assignments, approve routine timeline adjustments and coaching actions
• Able to contribute to escalated client and cross-departmental decisions, and escalate compliance or strategic risks as needed
• Proven track record managing client interaction, strong customer-facing experience, and demonstrated ability to lead, influence, and collaborate effectively across teams
• Bilingual - English/French is an asset

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Pay:

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.