Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionResponsible for the day-to-day operations of the consultants to drive outbound sales activities in fulfilment to achieve sales targets and the strategic goals for customer acquisition. The Outbound supervisor will cater to our African China customers.
Job responsibilities
- Engage our African China customers to entrench existing customers, onboard new customers and provide necessary support as may be required.
- Lead and supervise a team of outbound telesales consultants to meet sales targets and objectives.
- Develop and implement effective telesales strategies to drive customer engagement and sales conversions.
- Act as the first line of escalation for all related customer queries/complaints
- Ensure compliance with regulatory requirements and internal policies in all telesales activities.
- First Degree
- Minimum of 2 years Operational and Customer Service experience, Result Oriented
- Proficiency in the use of English and Mandarin languages are compulsory requirements.
Behavioural Competencies
- Customer Insight Analytics
- Knowledge & Experience in Effective Service Delivery
- Strong Organizational Skills
- Ability to work with minimal supervision.
Technical Competencies
- Customer Insight Analytics
- Relationship Management
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
