Supervisor - BSA Know Your Customer

GENERAL DESCRIPTION:

The BSA Know Your Customer Supervisor will be responsible to oversee a team of investigators and/or specialists that complete day-to-day operations related to BSA compliance, including but not limited to customer identification (CIP), customer due diligence (CDD), enhanced due diligence (EDD), and transaction monitoring. In this role, you will administer the Credit Union’s BSA/AML Program and maintain oversight to ensure controls are adequate to properly mitigate risk, maintain regulatory compliance, and are effective in preventing and detecting illicit financial activity, terrorist financing and cybercrime. As the BSA Know Your Customer Supervisor, you are expected to remain abreast with changing regulations, including guidance and advisories to ensure the integrity and adequacy of the Credit Union’s compliance programs. Analyzes BSA/AML software program output and other BSA/AML related documents and initiate appropriate actions according to the Program and regulatory requirements. Communicates and interacts with members, law enforcement and branch/department personnel to provide clarification and assistance on all BSA AML related matters.

TASKS, DUTIES, FUNCTIONS:

1. Assists in maintaining sound high-risk merchant monitoring controls by applying knowledge of transaction laundering methodologies as well as card payment operator network (e.g., Visa) rules.
2. Maintain a current awareness of the regulatory environment and emerging regulatory and financial crime risks that may impact the Credit Union’s products/services, and BSA/AML controls.
3. Maintain and review the BSA/AML transaction monitoring system to assure it has appropriate tools to identify suspicious or fraudulent activities.
4. Develop members of the BSA Compliance Know Your Customer team, ensuring they are properly trained, consistently evaluated, and moving in line with their professional development.
5. Address compliance issues directly and through subordinates by monitoring and reviewing data to determine if transactions are suspicious in nature, identifying potential risk issues, and taking appropriate action.
6. Prepare and generate reports as required by senior management, and as mandated by government rules and regulations.
7. Provide management with information that accurately assesses the Credit Union’s extent of compliance. Interacts with department and branch supervisors and managers, as necessary, to provide information on compliance changes impacting them or the operation of their respective department(s).
8. Serve as a Point of Contact for Section 314(a) Information Requests or other similar requests for record searches (i.e., terrorist lists provided under the CIP laws and regulations). Provide the oversight and coordination of responses to such requests.
9. Responsible for BSA/AML Compliance, including but not limited to CIP, CDD, and EDD reviews, and researching records of individuals as directed by FinCEN.
10. Conducts regular monitoring of exempt persons for potentially suspicious activity and to ensure that their presence on the Exemption List continues to be justified.
11. Provides the oversight to and ensures the implementation of the BSA/AML and OFAC training programs.
12. Assist in developing, updating, and managing the Credit Union’s BSA Compliance Program and policies and procedures on an ongoing basis, frequently, review, identify, recommend, and implement improved policies and procedures that will result in the Credit Union’s compliance with laws, regulations and rules governing BSA/AML & OFAC Program.
13. Assist in the execution and oversight of the Credit Union’s Regulatory Filings and OFAC & sanctions programs.
14. Accept other duties including special projects as deemed necessary by Management.
15. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.

REV. 6/9/2026