Jobs at Golden 1 Credit Union

The Governance Analyst supports operational risk assessments, control documentation, issue mitigation, regulatory research, policy reviews, complaints management, record retention, and disclosure programs. The role analyzes and reports governance and risk data, tracks remediation, advises business areas on compliance, and supports audits, regulatory requirements, process improvements, projects, and staff training. It requires collaboration across Service Operations, Compliance, Enterprise Risk, auditors, management, and vendors within a financial institution.

Conduct independent compliance testing of policies, procedures, controls, and regulatory requirements. Plan reviews, perform fieldwork, document findings, obtain management corrective action plans, validate remediation, and report risks and metrics. The role also improves testing processes, supports issue resolution, guides junior team members, and maintains knowledge of changing financial services regulations.

Leads business systems analysis for enterprise software solutions, including requirements gathering, process documentation, Agile backlog and user story development, implementation support, software upgrades, Tier 3 application support, troubleshooting, incident escalation, and stakeholder coordination. Serves as a technical subject matter expert, mentors business systems analysts, improves department processes, manages application configurations, and participates in after-hours support for critical outages.

Owns the enterprise member experience survey and insights strategy, integrating member feedback, digital signals, operational data, and research into actionable recommendations. Develops executive and board reporting, identifies trends and priorities, influences cross-functional leaders, and manages strategic research vendors including Gallup and J.D. Power. The role drives governance, listening programs, service improvements, and accountability for member experience outcomes.

Leads Treasury Management onboarding, implementation, Tier 2 support, risk controls, compliance, and operational performance. Supervises and develops specialists supporting ACH, wires, Positive Pay, Remote Deposit Capture, and business banking services. Oversees escalations, reviews, audits, KPIs, system implementations, vendor conversions, process improvements, and regulatory adherence while partnering across Compliance, Risk, Fraud, IT, and business functions.

Partners with business units and stakeholders to align strategic planning, performance management, and cross-functional initiatives with corporate goals. Facilitates project intake, strategic planning sessions, Board and management materials, KPI monitoring, competitive analysis, and complex project execution. Researches business opportunities, supports the three-year strategic plan, addresses underperformance, and ensures compliance awareness within the credit union’s operating environment.

Investigates debit, credit, ATM, and Zelle fraud and dispute claims; gathers evidence, processes chargebacks, performs account adjustments, and supports transaction recovery. Communicates with members, merchants, payment networks, processors, and authorities while following Visa, Mastercard, regulatory, AML, and credit union requirements. Documents investigations, identifies fraud trends, initiates preventative actions, reconciles account discrepancies, and maintains timely, accurate case processing in a high-volume environment.

Manages email, chat, and digital contact center operations; leads staffing, coaching, performance management, compliance, training, escalations, process improvements, and service quality. Partners across departments to resolve member and employee concerns, analyze operational results, implement action plans, and support credit union production, expense management, and member satisfaction goals.

Leads treasury and investment strategy, liquidity management, portfolio optimization, pricing recommendations, balance-sheet analytics, and secondary-market activities. Oversees investment planning, market and performance analysis, regulatory compliance, executive reporting, and risk management. Manages and mentors the Treasurer/Investment Officer team while partnering with ALCO, the CFO, and business leaders on financial strategy and organizational performance.

Leads enterprise communications strategy, employee engagement messaging, executive communications, change and crisis communications, intranet content, multimedia channels, and communications measurement. Advises senior leaders, represents employee perspectives, partners on HR and organizational development communications, manages vendors, supports budgeting and planning, and ensures compliance with applicable credit union regulations and risk controls.

Leads the strategy, architecture, governance, and delivery of conversational AI solutions. Designs conversation flows, prompts, integrations, knowledge sources, and escalation workflows using JavaScript, APIs, and LLMs. Establishes compliance controls, monitors performance, optimizes AI experiences, and drives continuous improvement. Provides technical leadership, mentorship, roadmap development, vendor collaboration, and stakeholder communication while ensuring scalability, security, accessibility, and regulatory alignment.

Configure, integrate, test, and support conversational AI solutions, including agents, workflows, prompts, knowledge sources, RAG configurations, and enterprise APIs. Translate business requirements into conversational experiences, use JavaScript for rules and orchestration, support UAT and deployments, monitor performance, troubleshoot issues, and optimize production platforms while applying governance, security, privacy, accessibility, and compliance standards.

Processes checks, deposits, bill payments, ATM transactions, mobile deposits, and other financial items. Performs accurate data entry, transaction reviews, discrepancy research, deposit reporting, record retention, and information verification. Responds to member and department inquiries while ensuring compliance with Regulation CC, Bank Secrecy Act, anti-money laundering requirements, internal policies, and applicable regulations. Collaborates with fraud prevention teams and supports daily item processing operations.

Oversee compliance and operational risk programs for contact center operations. Monitor regulatory changes, conduct audits, identify and mitigate risks, maintain incident and compliance records, deliver training, prepare leadership reports, and improve processes. Partner with compliance, legal, quality, and contact center teams to strengthen controls, align call evaluations, and reduce risk exposure.

Leads vulnerability management, threat hunting, incident response, security monitoring, and risk mitigation. Evaluates security controls and solutions across on-premises and cloud environments, supports audits and regulatory compliance, and advises technical and business teams on information security requirements. The role also develops security processes, manages antivirus, malware, and DLP policies, trains colleagues on cyberattack tactics, mentors junior staff, and escalates unresolved security issues to leadership.

Leads programming, database design, integration, modernization, and delivery for Fiserv DataSafe, Fiserv DNA App, and BASE24 systems. Manages technical staff and vendors, establishes coding, security, documentation, testing, and quality standards, and oversees agile development practices. Ensures regulatory compliance, system performance, availability, and operational integrity in a high-transaction financial environment. Coaches team members, manages resources, tracks development KPIs, and evaluates emerging technologies.

Leads enterprise budgeting, multi-year financial planning, forecasting, financial modeling, executive reporting, variance analysis, and performance management. Advises executive leadership, incorporates accounting and regulatory requirements, supports credit-loss analysis, improves planning systems and processes, and leads the Budget Planning & Analysis team. Partners with strategy and project management teams to align financial plans with organizational priorities and initiatives.

Manages IT audit planning, risk assessments, audit execution, reporting, issue remediation, and regulatory compliance. Oversees audit staff, budgets, timelines, quality, and development while advising management on technology controls and system implementations. Supports internal audit standards, external examinations, and adoption of AI, data analytics, and business intelligence tools.

Administers and enhances the ServiceNow Strategic Portfolio Management platform, ensuring data integrity, access controls, governance compliance, and user adoption. Develops executive dashboards, KPI reporting, portfolio insights, and integrated visualizations covering financials, schedules, risks, resources, and benefits. Supports governance reviews, audits, process improvement, stakeholder training, requirements analysis, and EPMO optimization initiatives across the enterprise.

Leads multiple complex enterprise and consumer lending projects from scope definition through completion. Develops project plans, schedules, resource estimates, and RFPs; manages risks, changes, vendors, stakeholders, and team deliverables. Ensures projects align with business goals, lending operations, and applicable credit union regulations. Communicates progress and issues to leadership, supports process and policy improvements, mentors project participants, and conducts lessons learned and post-go-live follow-up.