Supervisor Branded Partner Direct Sales

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary
Serve as a field support liaison between Optimum and authorized Branded Partner (BP) organizations operating within the Tri-State region. This role supports the operational alignment, sales readiness, and program execution of the D2D Branded Partner channel by working directly with BP field management. The Supervisor coordinates communication, training facilitation, reporting visibility, and program updates with BP leadership - without directing, supervising, or managing BP personnel, who remain employees of their respective partner organizations. Assist the Manager of Direct Sales in developing the operational plan for the Branded Partner channel, review and analyze channel performance trends, and maintain a consistent engagement cadence with BP field management. Perform other duties as assigned.
Responsibilities

• Serve as a primary field support contact for assigned authorized Branded Partner organizations within the Tri-State footprint.
• Conduct regular market visits to support operational alignment, program communication, and field readiness - engaging with BP management rather than directing BP representatives.
• Coordinate with BP leadership on market launches, deployment planning, and operational updates.
• Communicate Optimum business updates, incentive programs, operational changes, and market priorities to BP leadership for cascading through their own teams.
• Facilitate access coordination for approved Optimum systems, devices, credentials, and required tools.
• Help ensure BP teams have the necessary Optimum-provided resources to operate within program guidelines.
• Monitor overall market activity and Branded Partner production trends across assigned areas.
• Partner with internal OMS leadership on territory planning, lead deployment coordination, and market coverage discussions.
• Review reporting trends related to sales activity, installs, customer retention, and operational performance, and share insights with BP leadership for action within their own organizations.
• Escalate operational concerns impacting customer experience, program integrity, or business continuity to the Manager of Direct Sales.
• Support adherence to approved sales processes, lead management expectations, and operational procedures across the channel.
• Support the achievement of channel goals as measured by Sales, Yield, Bundled Winback sell-in, cancellation and completion rates, and retention.
• Attend and participate in company-sponsored training to enhance skills needed to perform duties.
• Participate in special projects and perform other duties as assigned.

Qualifications

• Strong presentation, verbal, and written communication skills, with the ability to interface across all levels of management - internal and external.
• Core competencies include teamwork, integrity, flexibility, stress tolerance, and concern for excellence.
• A collaborative, influence-oriented leader with experience building trust and alignment with external partner organizations.
• Strong relationship management skills with the ability to foster consensus across internal stakeholders and external partner principals.
• Strong project management skills and the ability to prioritize multiple tasks, partner relationships, and initiatives simultaneously.
• An organizationally perceptive person who will respect the traditions and culture of Optimum and the independence of partner organizations, and who can support program objectives within that context.
• A minimum of 2+ years of proven success in sales, field operations, or vendor/channel support is preferred.
• Prior experience in direct cable, telecommunications, fiber, or mobility sales a plus.
• Experience supporting third-party sales organizations or authorized dealer/partner programs preferred.
• PC literate with strong working knowledge of Excel, Word, PowerPoint, Teams, and sales support systems.
• Demonstrated ability to analyze performance data, identify trends, and translate findings into actionable recommendations for partner leadership.
• Thorough understanding of the key aspects of Direct Sales, including the Consultative Sales process and how it operates within a partner channel model.
• Valid driver's license and reliable transportation required; comfortable traveling throughout the Tri-State region.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $58,738.00 - $96,499.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
Nearest Major Market: New Jersey