Supervisor, Document Management
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the role:
The Document Management Supervisor located in Phoenix will support the San Francisco,
Phoenix, and Reno Offices. We are looking for a candidate that is highly meticulous and
organized. The ideal candidate brings a positive mindset to our team environment, a can-do
attitude, and a solid work ethic. The Document Management Supervisor will be responsible for
all electronic/digital and physical documentation aspects within the various Offices. This includes
ensuring compliance and designing new workflows for continuous improvement.
What You’ll Do:
- Supervise the document management team on retrieving, logging, stamping, sorting,,
- scanning, and filing all physical mail for the offices.
- Route all documents to the appropriate destinations while remaining within SLA.
- Identify legal and other sensitive documents and route them quickly and efficiently to our
- Legal department.
- Follow protocols for confidential information received through the mail.
- Create and maintain business partnerships with other departments.
- Follow a strict workflow and maintain consistency across all locations and document
- management teams.
- Identify areas of improvement within the document management function and provide
- insights for process improvement.
What We Look For:
- Ability to solve problems, make decisions, and deal with complex and sensitive issues
- Ability to manage multiple projects and thrive in a dynamic and fast-paced environment
- High-energy, positive team player that works well with others
- Proven track record as a leader of high-performing teams
- Excellent process and project management skills with strong attention to detail
- Excellent verbal and written communication skills; ability to work effectively with a wide range of people
- Minimum 3 years of experience in account servicing/ mailroom operations
- Minimum 3 years in a supervisory capacity, preferably in a lending/banking or financial services environment.
- Excellent written and verbal communication combined with analytical and
- Problem-solving skills.
- Demonstrated ability to multitask, prioritize, and work in a fast-paced environment.
- Ability to adapt to an ever-changing environment while keeping business risk and
- customer experience at the forefront of every decision.
- Strong attention to detail.
- Communicating with internal staff at all levels and areas of the business.
- Extremely organized.
- Ability to lift 20 lbs.
What We Offer You:
- Great open office space
- Paid time off (PTO)
- 401K matching
- Comprehensive benefits package: Medical, dental, vision, life insurance & disability
- Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
- Paid parking or platinum pass
- New Hire Training Program
- Wellness Incentive Program
- Kitchen fully stocked with snacks and beverages
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
